Muskan Patel
Surrey,British Columbia
Summary
About
The individual is a motivational leader with advanced skills in supervisory, team building, and customer service, with experience in implementing training and morale-building techniques to maximize employee engagement and performance, and is proficient in merchandising, customer support, and register management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TJX
Tsawwassen Mills, BC
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Reservations Manager
U-Haul
Vancouver, British Columbia
05.2022 - Current
- Help clients with U-Haul goods and services both inside and outside of a U-Haul location
- Utilize the U-Scan smartphone app to handle rentals and inventory
- Respond to inquiries and inform clients about goods and services
- Daily use of the Microsoft suite, ability to capture entries in Excel, and management of advanced work files.
Customer Service Representative
RBL Bank
Ahmedabad, Gujarat
03.2021 - 11.2022
- Managing a staff of 15 and interacting with them daily to ensure everything is running smoothly
- Implement changes to the bank as necessary; communicate forthcoming projects, targets, priorities, company initiatives, events, and promotions to Associates; and carry out action plans for those initiatives
- Assist in training new branch support personnel and plan continuing training programs for current branch personnel.
Retail Sales Associate
Reliance Smart
Ahmedabad, Gujarat
01.2019 - 03.2020
- Welcome each and every customer to the store, assist them with finding everything they need, and assist the business in increasing customer happiness and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
College - Business Management
British Columbia Institute of Technology
Vancouver, BC12-2024
High School - Commerce
Anand Niketan
04.2020
Skills
- Customer Service
- Written and Verbal Communication
- Customer Relations
- Team Development
- Microsoft Office Expertise
- Technical Support
Timeline
Customer Service Representative
TJX
10.2023 - Current
Reservations Manager
U-Haul
05.2022 - Current
Customer Service Representative
RBL Bank
03.2021 - 11.2022
Retail Sales Associate
Reliance Smart
01.2019 - 03.2020
College - Business Management
British Columbia Institute of Technology
High School - Commerce
Anand Niketan