Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muskan Patel

Surrey,British Columbia

Summary

About

The individual is a motivational leader with advanced skills in supervisory, team building, and customer service, with experience in implementing training and morale-building techniques to maximize employee engagement and performance, and is proficient in merchandising, customer support, and register management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TJX
Tsawwassen Mills, BC
10.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Reservations Manager

U-Haul
Vancouver, British Columbia
05.2022 - Current
  • Help clients with U-Haul goods and services both inside and outside of a U-Haul location
  • Utilize the U-Scan smartphone app to handle rentals and inventory
  • Respond to inquiries and inform clients about goods and services
  • Daily use of the Microsoft suite, ability to capture entries in Excel, and management of advanced work files.

Customer Service Representative

RBL Bank
Ahmedabad, Gujarat
03.2021 - 11.2022
  • Managing a staff of 15 and interacting with them daily to ensure everything is running smoothly
  • Implement changes to the bank as necessary; communicate forthcoming projects, targets, priorities, company initiatives, events, and promotions to Associates; and carry out action plans for those initiatives
  • Assist in training new branch support personnel and plan continuing training programs for current branch personnel.

Retail Sales Associate

Reliance Smart
Ahmedabad, Gujarat
01.2019 - 03.2020
  • Welcome each and every customer to the store, assist them with finding everything they need, and assist the business in increasing customer happiness and retention
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

College - Business Management

British Columbia Institute of Technology
Vancouver, BC
12-2024

High School - Commerce

Anand Niketan
04.2020

Skills

  • Customer Service
  • Written and Verbal Communication
  • Customer Relations
  • Team Development
  • Microsoft Office Expertise
  • Technical Support

Timeline

Customer Service Representative

TJX
10.2023 - Current

Reservations Manager

U-Haul
05.2022 - Current

Customer Service Representative

RBL Bank
03.2021 - 11.2022

Retail Sales Associate

Reliance Smart
01.2019 - 03.2020

College - Business Management

British Columbia Institute of Technology

High School - Commerce

Anand Niketan
Muskan Patel