Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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SMAHI GROVER

Surrey,Canada

Summary

Detail-oriented Communications major with experience in community engagement, social media management, and content creation. Proven track record at Epic India Group and major retail brands like Dynamite and Sephora in fostering strong community connections and driving engagement. Skilled in building relationships with content creators and creating feedback reports to guide strategies and align brand messaging with community needs. Proficient in digital tools like Canva, Hootsuite, and Adobe Creative Cloud to produce visually compelling content that supports cross-team collaboration.

Overview

2025
2025
years of professional experience

Work History

Marketing & Media Coordinator Intern

Epic India Group
  • Organized and managed multiple social media accounts, increasing brand exposure by 20% and attracting significant audience attention
  • Collected and tracked social media metrics, generating analytics reports to detail performance and guide strategy
  • Utilized tools like Hootsuite and Canva to schedule and create content

Guest Educator

Lululemon
  • Boosted product sales by effectively identifying guest needs and consistently employing tailored demonstration techniques
  • Collaborated with team members to maintain welcoming & inclusive environment embodying Lululemon's values in every interaction and contributing to a cohesive, customer focused team atmosphere

Sales Associate

Dynamite
05.2024 - 09.2024
  • Provided excellent customer service, contributing to a 15% increase in repeat customers and a well-organized, visually appealing sales floor
  • Assisted in achieving sales targets through effective communication, in-depth product knowledge, and strategic upselling techniques

Sales & Beauty Advisor

Sephora
10.2023 - 02.2024
  • Delivered personalized customer service and expert product guidance, significantly enhancing client experiences and overall satisfaction
  • Managed time-sensitive tasks and client queries, ensuring seamless day-to-day operations, contributing to an improvement in client satisfaction

Education

Communications - Co-op

Simon Fraser University
Burnaby, BC
05.2026

Skills

  • Efficient Multitasking
  • Digital Media
  • Social Media Coordination
  • Writing & Research
  • Marketing
  • Community Engagement & Relationship Building
  • Editing
  • Communication Skills (Verbal & Written)
  • Event Planning and Management
  • Microsoft Office: Outlook, Word, Excel, Teams
  • Adobe Creative Cloud
  • Social Media Management
  • Conflict Resolution
  • Product Knowledge
  • Customer Communication

Websites

Languages

English
Native or Bilingual

Timeline

Sales Associate

Dynamite
05.2024 - 09.2024

Sales & Beauty Advisor

Sephora
10.2023 - 02.2024

Marketing & Media Coordinator Intern

Epic India Group

Guest Educator

Lululemon

Communications - Co-op

Simon Fraser University

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