SARAH MIHAILOVICH

Leads team responsible for:

• Strategy Development
• Business Planning
• Policy Development
• KPI Development and Survey implementation
• Research Initiatives

• Developing Organizational Data Framework to support Strategic and Operational Objectives.
• Drafted Business Case and Treasury Board Submission seeking parity with the Crown for Legal Aid Lawyers.

Developed Strategic Plan for the SECLS. Work included document review, interviewing Board members, staff, clients, community stakeholders & funder. Researched demographics, demand trends and co-facilitated a day-long Board Planning Session.

• Responsible for $14 million annual budget, 65 staff, providing legal services to Inuit across 2 million square km in the remote Canadian North.
• Formulated roadmap and executed strategic initiatives to address systemic challenges of service delivery
• Reorganized structure to improve operation functionality and service delivery
• Worked with management team and practice leads to improve processes, procedures, and practices.
• Stakeholder relations: including Government of Nunavut, Government of Canada, members of the judiciary and professional legal associations, the public at large and especially Inuit.

• Project reported to CEO
• Managed external consultants
• Review of key business processes to optimize for post-covid environment
• Existing state mapped, target operated model developed, change management plan developed
• Developed organizational wide prioritization and resourcing process & matrix
• Business Case to support remote work model.

• Reported to Vice President of Finance and Corporate Services (FCS), managed five direct reports
• Chair of IT Steering Committee, led an IT Implementation project.
• Responsible for General Counsel's Office duties
• Managed Society’s audit and investigation services
• Established risk based approach to auditing, quality control, and lawyer/client complaints; advised on internal policies, developed audit standards and plans
• Assessed financial risks, as well as compliance and consistency in the application of billing and payment policies
• Developed data analytics to support above functions
• Applied principles of administrative law in decision making regarding contracted service providers.
• Negotiated Collective Agreement with PEA (Management team)

• Supported Vice-President in managing division, including division’s budget.
• Project Lead of Quality Assessment of 5000 Service Providers.
• Developed data-driven approach of above.
• Assisted in development and implementation of Enterprise Risk Management.
• Including coordinating and project managing risk reporting for organization.
• Led initiative to increase intra-divisional activities and improve overall management of division.

• Responsible for implementation of the billing compliance program including examination of lawyer accounts and recommendations for action.
• Increased recoveries by redesigning business processes, integrating technology, and developing data analytics - built MS Access database to support this process.
• Key advisor and internal consultant on risk and compliance matters, ensured successful resolution of key issues.
• Prepared reports for senior management and Board, including annual reports, business plans, quarterly updates.
• Managed team of eight. Included setting individual performance objectives, providing ongoing coaching, guidance, and supporting career development of direct reports.

• Analysis of lawyers’ accounts billed to Legal Aid Ontario.
• This work includes auditing solicitor’s accounts, managing data and process, isolating and assessing risks, and communication with private bar.
• Data mining/analysis to target lawyers with high-risk billing patterns, as well as identifying and assessing billing issues.
• Software used: Crystal Reports, Excel, Access.

• Technical side of sales team for MoneyCentral (revenue over $50 million).
• Responsible for design, specifications and implementation of new sponsorship features as well as keeping current products viable.
• Project Management - Owned and managed interim list of features and their required resources.
• Included partner work (both within MSN and external), marketing, sales, as well as editorial features.
• Required large amounts of coordination with product group to minimize disruption.
• Designed full-cycle product features and wrote specifications for MoneyCentral web site.
• Worked closely with product planning, usability, design, development, test, operations, and external providers to ensure release to web of features.