Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

S M RIAZ

Toronto,ON

Summary

Proven CFO with a track record of enhancing financial health and customer satisfaction at THINK EUROUPE. Expert in financial strategy development and regulatory compliance, with a knack for resolving complex issues to boost customer retention. Achieved significant cost reductions and improved team performance through effective leadership and process improvements. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

11
11
years of professional experience

Work History

CFO

THINK EUROUPE
HABIGANJ,BANGLADESH
07.2021 - 03.2024
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Conducted detailed analysis of company financial information and oversaw preparation of related reports.

Manager

HABIGANJ LATIF TOURISM
HABIGANJ,BANGLADESH
11.2015 - 06.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Care Manager

AIRTEL BD
SHYLET,BANGLADESH
02.2013 - 05.2015
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Created customer support strategies to increase customer retention.
  • Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.

Education

AUTOMECHANICS -

BANGLADESH TECNICAL EDUCATION BOARD DHAKA
HABIGANJ,BANGLADESH
01.2014

High School Diploma -

SHAYESTAGANJ DEGREE COLLEGE
HABIGANJ,BANGLADESH
02.2009

Skills

  • Cash Flow Management
  • Financial Process Improvement
  • Financial Strategy Development
  • Regulatory Compliance Knowledge

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Full Professional

Timeline

CFO

THINK EUROUPE
07.2021 - 03.2024

Manager

HABIGANJ LATIF TOURISM
11.2015 - 06.2021

Customer Care Manager

AIRTEL BD
02.2013 - 05.2015

AUTOMECHANICS -

BANGLADESH TECNICAL EDUCATION BOARD DHAKA

High School Diploma -

SHAYESTAGANJ DEGREE COLLEGE
S M RIAZ