SLYMA MAIWEN KUELA
Ottawa,ON
Summary
Hello, my name is Slyma Kuela, international student at uottawa. With past professional experience i developed skiils like critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. I'm an enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. I can brings reliability combined with focus on customer satisfaction and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
Ottawa
11.2022 - 05.2024
- Adaptability and efficiency in learning new concepts
- Formulate proposals for improvement based on feedback from the field
- Develop and maintain courteous and effective working relationships.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Banking Intern
UBA Bank
Burkina Faso, Ouagadougou
05.2022 - 08.2022
- Participated in meetings with senior management to discuss financial goals.
- Collected documents necessary for account opening and maintenance processes.
- Compiled data from various sources to create comprehensive reports.
- Verified amounts and integrity of every check or funds transfer.
- Received and counted daily inventories of cash, drafts and checks.
- Reported daily averages and shortages to operations department.
- Conducted research on economic trends and market conditions.
Customer Service Representative
Amazon
Paris
02.2020 - 11.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Arts - International economy and developement
Uottawa
Ottawa, ON09-2026
Economic Studies and politic sciences
Lycée Francais Saint-Exupery
Burkina Faso07.2022
Skills
- Online communication
- Clear communication
- Verbal communication
- Telephone communication
- Marketing communication
- Audience adaptation
- Mathematical calculations
- Excel
- Customer Service
- Inventory Restocking
- Safe Food Handling
- Branch operations
- Payment Processing
- Data Collection
- Inbound and Outbound Calling
- CRM software proficiency
Certification
- food safety certification
Accomplishments
I've been involved in the feminist cause for three years now, running an intagram page and a book club.
Languages
English
Full Professional
French
Full Professional
Timeline
Crew Member
Wendy's
11.2022 - 05.2024
Banking Intern
UBA Bank
05.2022 - 08.2022
Customer Service Representative
Amazon
02.2020 - 11.2021
Bachelor of Arts - International economy and developement
Uottawa
Economic Studies and politic sciences
Lycée Francais Saint-Exupery
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