Sabrina Lopez
Fontana
Summary
Member Experience Supervisor with over 8 years of experience at Arrowhead Credit Union. Experienced in branch operations, team leadership, and member experience. Known for building positive member relationships, coaching team members, and assisting branch leadership with running daily operations. Seeking an Assistant Manager opportunity to guide and support the team, improve the member experience, and achieve branch goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Experience Supervisor
Arrowhead Credit Union
12.2022 - Current
- Coached, trained and mentored team embers in handling transactions, memberships and loans.
- Supported Assistant Manager and Branch Manager with completing monthly audit certifications.
- Ensured team was providing great member service by completing observations on SERVE model.
- Resolved escalated member concerns with professionalism and efficiency.
- Championed organizational changes, ensuring team understanding and support.
- Maintained audit readiness by guiding team adherence to practices
Branch Service Representative IV
Arrowhead Credit Union
05.2021 - 12.2022
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve members.
- Mentored lower level team members on processing transactions, opening memberships and loans.
- Assisted branch leadership with completing monthly branch audit certifications.
- Responded proactively and positive to rapid organizational changes.
Education
High School Diploma -
Ithaca High School
Ithaca, NY06-2014
Skills
- Team Supervision and On-The-Spot coaching
- Member service and Complaint Resolution
- Organization and Time Management
- Branch Operations
Certification
- NMLS
Languages
English
Timeline
Member Experience Supervisor
Arrowhead Credit Union
12.2022 - Current
Branch Service Representative IV
Arrowhead Credit Union
05.2021 - 12.2022
High School Diploma -
Ithaca High School