Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sabrina Lopez

Fontana

Summary

Member Experience Supervisor with over 8 years of experience at Arrowhead Credit Union. Experienced in branch operations, team leadership, and member experience. Known for building positive member relationships, coaching team members, and assisting branch leadership with running daily operations. Seeking an Assistant Manager opportunity to guide and support the team, improve the member experience, and achieve branch goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Experience Supervisor

Arrowhead Credit Union
12.2022 - Current
  • Coached, trained and mentored team embers in handling transactions, memberships and loans.
  • Supported Assistant Manager and Branch Manager with completing monthly audit certifications.
  • Ensured team was providing great member service by completing observations on SERVE model.
  • Resolved escalated member concerns with professionalism and efficiency.
  • Championed organizational changes, ensuring team understanding and support.
  • Maintained audit readiness by guiding team adherence to practices

Branch Service Representative IV

Arrowhead Credit Union
05.2021 - 12.2022
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve members.
  • Mentored lower level team members on processing transactions, opening memberships and loans.
  • Assisted branch leadership with completing monthly branch audit certifications.
  • Responded proactively and positive to rapid organizational changes.

Education

High School Diploma -

Ithaca High School
Ithaca, NY
06-2014

Skills

  • Team Supervision and On-The-Spot coaching
  • Member service and Complaint Resolution
  • Organization and Time Management
  • Branch Operations

Certification

  • NMLS

Languages

English

Timeline

Member Experience Supervisor

Arrowhead Credit Union
12.2022 - Current

Branch Service Representative IV

Arrowhead Credit Union
05.2021 - 12.2022

High School Diploma -

Ithaca High School
Sabrina Lopez