Slobodan Koledin
Brampton,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Delivery Specialist
Diageo Canada
10.2012 - 02.2022
- Adapted daily to changing circumstances, such as customer product requests, scheduling needs and traffic situations.
- Accustomed to fast-paced environment to meet deadlines while maintaining a friendly demeanor.
- Handled 30-50 customer interactions per day (including over the phone), giving detailed, personalized, friendly and polite service.
- Developed expert knowledge of product information for 5 beer brands, including brewing processes and flavours, pricing and promotions.
- Communicated product value, quality, and benefit to educate customers.
- Trained 6 new employees in customer service, conflict resolution, and data entry practices in Workday ERP software.
- Daily negotiation with customers over scheduling deliveries and payments. This involved anticipating problems and liaising with finance departments.
- Experienced in handling aggressive and difficult customers and de-escalating conflicts.
- Handled cash transactions with 100% accuracy.
Recycling Truck Driver
Miller Waste Systems
10.2010 - 10.2012
- Enhanced recycling efficiency by establishing optimal truck routes and schedules.
- Improved customer satisfaction through timely pickups and professional interactions with clients.
- Coordinated with other drivers during high-volume periods or unexpected disruptions to ensure consistent coverage across assigned territories.
- Exceeded company expectations for punctuality, maintaining a strong attendance record throughout employment tenure.
Education
High School Diploma -
Matija Mesic High School
CroatiaSkills
- Customer Service Excellence
- Conflict Resolution Abilities
- Data Entry
- Call Management
- Adaptability
- Flexible work hours/shifts
- Active Listening
- Training and instructing others
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Delivery Specialist
Diageo Canada
10.2012 - 02.2022
Recycling Truck Driver
Miller Waste Systems
10.2010 - 10.2012
High School Diploma -
Matija Mesic High School
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