Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sloan Starkell

Winnipeg,MB

Summary

Insightful Digital Media Specialist with background supporting online advertising campaigns and brand promotion. Detail-oriented team player with strong organizational skills. Diverse knowledge and expertise in various platforms and marketing strategies. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to developing creative and attention-grabbing promotions that increase awareness and drive market growth. Skilled in planning dynamic events, designing contests and developing strategic marketing plans. Advanced abilities with Adobe Creative Cloud.

Overview

7
7
years of professional experience

Work History

Full-Time Sales Lead

American Eagle Outfitters, Inc
01.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Increased sales and customer satisfaction through personalized servicing.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Portrait Photographer

Self-employeed
06.2020 - Current
  • Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
  • Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
  • Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
  • Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.
  • Increased studio revenue by consistently delivering exceptional portraits that exceeded client expectations.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.

Senior Brand Ambassador

American Eagle Outfitters, Inc
06.2021 - 01.2023
  • Enhanced brand visibility by implementing strategic marketing campaigns and promotional events.
  • Managed event logistics to ensure smooth execution, maximizing attendee satisfaction and brand exposure.
  • Led team of Junior Brand Ambassadors, fostering a positive work environment focused on achieving sales targets.
  • Implemented creative visual merchandising techniques to showcase products effectively at retail locations and trade shows.

Promotions Manager

Winnipeg Goldeyes
04.2017 - 04.2020
  • Boosted brand awareness by strategizing and executing promotional campaigns across multiple platforms.
  • Resolved issues quickly to maintain productivity goals.
  • Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
  • Coordinated with public relations teams to ensure consistent messaging across all promotional materials, reinforcing brand identity and values.
  • Oversaw social media marketing efforts related to promotions, driving increased online engagement among target audiences.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Facilitated and scheduled game day activities including but not limited to, on-felid promotions, fan events, guest performances and appearances.
  • Trained, coached, and mentored new team members for maximum performance.

Account Manager

Winnipeg Goldeyes
06.2018 - 03.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Processed payments, refunds and exchanges on a day-to-day basis

Sales Lead Keyholder

Footlocker
10.2018 - 07.2019
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.

Restaurant Hostess

Nicolino Ristorante Italiano
03.2017 - 09.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.

Education

Digital Media Design

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
04.2022

Bachelor of Arts - Criminology

University of Manitoba
Winnipeg, MB
04.2018

Skills

  • HTML and CSS Coding
  • Teamwork and Collaboration
  • Attention to Detail
  • Multimedia production
  • Video & Photo Editing
  • Digital design
  • Creative artistic vision
  • Adobe Creative Suite
  • Visual storytelling
  • Social Media Promotion
  • Graphics design
  • Animation

Timeline

Full-Time Sales Lead

American Eagle Outfitters, Inc
01.2023 - Current

Senior Brand Ambassador

American Eagle Outfitters, Inc
06.2021 - 01.2023

Portrait Photographer

Self-employeed
06.2020 - Current

Sales Lead Keyholder

Footlocker
10.2018 - 07.2019

Account Manager

Winnipeg Goldeyes
06.2018 - 03.2020

Promotions Manager

Winnipeg Goldeyes
04.2017 - 04.2020

Restaurant Hostess

Nicolino Ristorante Italiano
03.2017 - 09.2018

Digital Media Design

Red River College of Applied Arts, Science And Technology

Bachelor of Arts - Criminology

University of Manitoba

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Sloan Starkell