Slavomir Gabor

• Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
• Led team to deliver top-quality service and achieve company targets.
• Handled guest complaints to protect brand reputation.
• Actioned and resolved guest feedback to boost service quality.
• Wrote end of shift reports to facilitate service continuity.

Responded to customer concerns with speed and knowledge, delivering professional, personalised service.

• Coached restaurant team to drive profits and maximise covers.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.

• Ensuring the restaurant and staff operate efficiently
• Upholding high hygiene standards, creating weekly work schedules, and maintaining inventory and stock.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Analysed operations to improve restaurant efficiency and service levels.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Responding to the calls and making bookings
• Resolving customer issues
• Preparing rota for the team
• Supervising the restaurant
• Training new stuff
• Assisting the manager.

• Listened to team members' feedback and resolve any issues or conflicts
• Presented a professional, friendly and efficient impression of the Hotel at all times
• Ensured that all guests have a smooth running stay at the Hotel
• Was aware of guests' needs at all times, to make available knowledge and resources to meet those requirements
• Attended any meeting and training sessions as required for the position
• Was fully conversant with the responsibilities and duties of staff and Management in the Hotel
• Ensured effective communication with the management team and service delivery team

• Completed opening and closing checklists according to set standards
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Assisted servers and dining room hosts, quickly responding to guests' needs
• Reset tables with spotless service ware routinely
• Resolved problems promptly and escalated larger concerns to management
• Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
• Stocked and maintained silverware, linens and condiments
• Educated guests on daily specials and menu offerings, enabling decisions on starters, entrees and desserts
• Answered phones politely and promptly while accurately recording and confirming reservations
• Anticipated and addressed guest service needs

• Ensured high levels of customer satisfaction through excellent sales service
• Maintained outstanding store condition and visual merchandising standards
• Assisted with the sales process by maintaining a fully stocked store
• Recommended and display items that match customer needs
• Actively involved in the receiving of new shipments
• Kept up to date with product information

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Performed accurate cash counts at store opening and closing.
• Delivered outstanding customer care with proactive sales and listening skills.
• Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.
• Prepared and submitted end-of-shift reports using [Software].
• Checked identification for proof-of-age as required, refusing alcohol and tobacco sales to underage customers.
• Completed opening and closing procedures each day.