Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sladjana Tadijanovic

Stoney Creek,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Sterile Processing Technician

Mohawk MedBuy Corporation
05.2019 - Current
  • Wrapped packages for different type of surgeries.
  • Maintained clean and organized sterile processing areas to prevent contamination of equipment.
  • Recorded biologicals and test results.
  • Inspected sterile package integrity prior to distribution.
  • Professionally packed linen for delivery to hospitals.
  • Inspected and reported any damaged supplies or equipment.
  • Keep sterile room clean and safe.
  • Wore personal protective equipment as required in performing functional duties.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.

General Linen Worker

Mohawk MedBuy Corporation
11.2016 - 05.2019
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Examined dried clothes to identify stains, tears and issues.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Inspected and reported any damages to supplies immediately.
  • Wore personal protective equipment as required in performing functional duties.

Customer Service Representative

Direct Energy
06.2010 - 09.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved accounting, service and delivery concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

Tourism Diploma - Tourism And Travel

Mohawk College of Applied Arts And Technology
Hamilton, ON
08.2004

Skills

  • Assembling Case Carts
  • Sterility Procedures
  • Irrigation Management
  • Computerized Tracking
  • Proper Storage Procedures
  • Managing Materials
  • Wrapping Procedures
  • Sterilizer Operation

Languages

English
Full Professional
German
Professional Working
yugoslavian
Full Professional

Timeline

Sterile Processing Technician

Mohawk MedBuy Corporation
05.2019 - Current

General Linen Worker

Mohawk MedBuy Corporation
11.2016 - 05.2019

Customer Service Representative

Direct Energy
06.2010 - 09.2016

Tourism Diploma - Tourism And Travel

Mohawk College of Applied Arts And Technology

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Sladjana Tadijanovic