Sophia Laskoski
Edmonton,Alberta
Summary
Sophia Laskoski is a twenty-five year old university student in search of part or full time work within the customer service and administration industry. She is currently completing a Bachelor of Arts degree in English and History and is looking to expand her experience within these fields in order to begin a successful career.
Sophia is a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
She would be an asset in any customer-facing position and has experience with a myriad of responsibilities that come alongside these positions.
Thank you for your consideration!
Overview
5
5
years of professional experience
Work History
Key Holder
Sandy Lane Liquor
Edmonton, AB
01.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Assisted customers with product selection and resolving complaints.
Sales Associate
Sherbrooke Liquor Store
Edmonton, Alberta
01.2021 - 01.2022
- Worked as a sales associate at one of the premier liquor stores in the city
- Made recommendations to guests and memorized thousands of beers, wines and spirits and their qualities in order to ensure customer satisfaction with the product
- Handled cash and electronic cashier system
- Worked in the beer cooler lifting and unloading heavy product
- Thrived in fast-paced rushes during my shifts.
Customer Service Supervisor
Safeway
Edmonton, AB
01.2019 - 01.2020
- Was hired initially as a cashier and was quickly promoted to closing supervisor within 3 months.
- Worked in a very fast-paced environment, handled large amounts of cash and worked quickly on the computer system.
- After being promoted, responsibilities included supervising all 10 cashiers on shift, controlling breaks, managing returns and exchanges, managing cleaning equipment rental, as well as counting out cash registers at the cashier stands, in the in-store Starbucks, as well as the pharmacy and floral section
- Gained immense amounts of leadership and managerial skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - English/History
Concordia University of Edmonton
Edmonton, AB04-2025
Honours High School Diploma -
Victoria School of The Arts
Edmonton, AB05-2017
Skills
- Customer service and hospitality
- Childcare and education
- Handling money and dealing with cash registers and computer systems
- Helping customers to find the perfect product and ensuring they have a memorable experience
- Learning skills quickly and always being ready to learn
- Workplace Safety
- Opening And Closing Coordination
- Customer Service Management
- Computer Literate
- Promotional Campaigns
- Hard-Working Mindset
- Good Communication Skills
- Team Player
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Key Holder
Sandy Lane Liquor
01.2023 - Current
Sales Associate
Sherbrooke Liquor Store
01.2021 - 01.2022
Customer Service Supervisor
Safeway
01.2019 - 01.2020
Bachelor of Arts - English/History
Concordia University of Edmonton
Honours High School Diploma -
Victoria School of The Arts
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