Skyler Quach
North Vancouver,BC
Summary
Adept at enhancing customer experiences, I leveraged my Capilano Golf and Country Club role to elevate my service standards through effective problem-solving and team collaboration. Demonstrating a commitment to quality assurance and relationship management, I consistently contributed to performance improvements, embodying reliability to team members and customer service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Capilano Golf and Country Club
West Vancouver, BC
11.2024 - Current
- Ensured that tables were properly set up before services.
- Maintain a professional appearance while on duty.
- Greeting members with smiles, and offering menus.
- Taking orders as courses, with beverage and wine service.
- Maintain service quality by preparing and maintaining the table in advance.
- Serving food and checking satisfaction.
- Clear the dining area, and prepare for payment.
- Giving farewell to members, and resetting the tables.
- Performed setting up of buffet tables and side stations.
- Performed private service in a private room.
- Communicate professionally throughout the service time with team members, and ensure high-quality service.
- Supported other team members during free service time by clearing tables, refilling water, and delivering food to the table.
Restaurant Busser/Restaurant Server
Linh Café
Vancouver, British Columbia
06.2022 - 08.2023
- Greeted and seated customers promptly, courteously, and professionally.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Attended to guest's needs promptly, ensuring satisfaction throughout their dining experience.
- Processed payments from customers using cash registers or POS systems.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Reset tables in a timely manner with clean cutlery.
- Performed opening duties including setting up side stations for service staff.
- Set up buffet tables with appropriate food items according to company standards.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
Cafe Server/Cafe Barista
Cong Caphe
Ha Noi, Viet Nam
05.2019 - 07.2019
- Provided excellent customer service at all times.
- Ensured that tables were properly set up.
- Maintained a neat appearance while on duty.
- Stocked all food items according to standards.
- Cleaned dining area including tables, chairs, floors, windowsills, countertops.
- Helped other servers as needed or requested.
- Greeted customers and provided them with menus.
Education
BBA -
Capilano University
North Vancouver, BC2025
Skills
- Values Customers and Work Ethics
- Customer Service Excellence
- Reliable
- Effective Problem-Solving
- Performance Improvement
- Team Collaboration
- Heavy Lifting
- Quality Assurance
- Relationship Management
Certification
- Serving It Right.
- First Aid Level 1.
Languages
English
Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Server
Capilano Golf and Country Club
11.2024 - Current
Restaurant Busser/Restaurant Server
Linh Café
06.2022 - 08.2023
Cafe Server/Cafe Barista
Cong Caphe
05.2019 - 07.2019
BBA -
Capilano University
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