SKYLER ELLIS-HYNES
Huntsville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Irving Gas Station/NB Liquor
05.2024 - 01.2025
- Trained new staff on customer service protocols and operational procedures.
- Managed point-of-sale systems to facilitate seamless transactions and inventory tracking.
- Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume periods.
- Managed cash register operations, balancing daily cash flow and maintaining financial integrity.
- Assisted customers with product inquiries, enhancing their shopping experience through exceptional service.
Restaurant Hostess/Server
Kelsey's Restaurant Bar And Grill
04.2021 - 03.2023
- Greeted and seated guests, ensuring pleasant first impressions and optimal seating arrangements.
- Managed reservation systems, confirming bookings and accommodating walk-in customers efficiently.
- Collaborated with waitstaff to coordinate service flow and enhance guest satisfaction levels.
- Trained new host staff on customer service standards and operational procedures to maintain consistency.
- Monitored dining area for cleanliness and organization, addressing any issues promptly to improve ambiance.
Restaurant Manager
McDonald's Restaurant
09.2017 - 02.2021
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Trained and mentored staff fostering a positive work environment and enhancing team performance.
- Conducted regular performance reviews providing constructive feedback to promote staff development.
- Led customer service initiatives enhancing guest satisfaction through effective complaint resolution.
- Developed and executed staff scheduling improving labor efficiency and service quality.
Front Desk Receptionist
Howard Johnston Inn
03.2014 - 08.2017
- Greeted and assisted guests, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed phone calls and reservations using hotel management software to streamline operations.
- Coordinated check-in and check-out procedures, enhancing guest satisfaction through efficient service.
- Maintained accurate records of guest information and transactions, ensuring data integrity and confidentiality.
- Collaborated with housekeeping and maintenance teams to resolve guest issues swiftly and effectively.
Education
GED -
St. Peter's Catholic School
BarrieSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Irving Gas Station/NB Liquor
05.2024 - 01.2025
Restaurant Hostess/Server
Kelsey's Restaurant Bar And Grill
04.2021 - 03.2023
Restaurant Manager
McDonald's Restaurant
09.2017 - 02.2021
Front Desk Receptionist
Howard Johnston Inn
03.2014 - 08.2017
GED -
St. Peter's Catholic School
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