Skylene Abreu
Redding
Summary
Dynamic retail professional with a proven track record at Claire's Stores Inc, excelling in customer service and team leadership. Enhanced customer satisfaction through strategic training and effective problem-solving. Skilled in retail operations and merchandising, consistently driving sales and fostering positive client relationships at Sky's Pure Food. Committed to creating engaging shopping experiences. Created loyal brand recognition.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Suzies On The Corner
04.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Claires Stores Inc
09.2023 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Massage Therapist
The Healing Corner
03.2021 - 05.2023
- Provided safe, effective, spa and deep tissue therapudic massage techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage and spa techniques tailored to individual needs.
Owner/Startup Founder
Sky's Pure Food
06.2013 - 11.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed and implemented training progrssms, and managed a high-performing team of employees dedicated to achieving clean and sanitation practice.
Education
Bethel School Of Ministry
Redding, CANational Holistic Institute
Redding, CAAssociate of Arts - Business Administration And Management
Shasta College
Redding, CA08-2012
Skills
- Problem-solving
- Retail operations
- Customer service and engagement
- Team building and leadership
- Employee scheduling
- Strategic planning
- Sales techniques
- Strategic merchandising
Timeline
Assistant Store Manager
Suzies On The Corner
04.2025 - Current
Store Manager
Claires Stores Inc
09.2023 - 04.2025
Massage Therapist
The Healing Corner
03.2021 - 05.2023
Owner/Startup Founder
Sky's Pure Food
06.2013 - 11.2017
Bethel School Of Ministry
National Holistic Institute
Associate of Arts - Business Administration And Management
Shasta College
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