Skylar Yoo
Lakewood
Summary
Customer service professional with expertise in conflict resolution and team collaboration. Proven track record of enhancing customer experiences and improving team dynamics. Strong ability to address issues effectively and maintain positive relationships. Committed to delivering high-quality service and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Barista
Ume Tea
Los Angeles
03.2025 - 04.2025
- Maintained clean, organized workspace to enhance productivity and safety.
- Promoted welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Interacted with customers during busy periods to create a fun, positive environment.
- Fostered positive team dynamics through effective communication and collaboration with colleagues.
Assistant Store Manager
Smoothie King
Allen
01.2022 - 08.2022
- Streamlined cash register operations, ensuring accurate transactions and daily drawer balances.
- Enhanced store appearance through cleanliness and strategic merchandise displays to drive sales.
- Rotated merchandise and displays to highlight new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends for performance improvement.
- Supervised and evaluated staff to enhance skills and achieve daily objectives.
Assistant Manager
Family Donuts
Allen
05.2019 - 06.2021
- Supervised daily operations to ensure adherence to performance and service standards.
- Resolved customer complaints promptly, leading to increased satisfaction levels.
- Monitored cash intake and deposit records, reducing discrepancies through enhanced accuracy.
- Cultivated strong relationships with staff to foster a positive work environment.
- Mentored junior staff members, providing guidance for professional development in assigned roles.
Education
Some College (No Degree) - Public Health
California State University Long Beach
Long Beach06-2026
Skills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Conflict resolution
- Sales strategy
- Positive professionalism
- Inventory management
- Store opening and closing
- Excellent people skills
Languages
English
Native/ Bilingual
Korean
Professional
Affiliations
I am a team member and a volunteer for American Red Cross where I had donated my blood to help those in need during the LA Wildfires where I additionally assisted with special events and programs.
Timeline
Barista
Ume Tea
03.2025 - 04.2025
Assistant Store Manager
Smoothie King
01.2022 - 08.2022
Assistant Manager
Family Donuts
05.2019 - 06.2021
Some College (No Degree) - Public Health
California State University Long Beach
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