Skylar Thompson

• Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Memorized or referenced readily accessible information to relay to customers.
• Provided exceptional customer service by anticipating customer needs before they arise.
• Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
• Developed and implemented training programs to enhance barista skills and product knowledge.
• Mentored new team members, fostering a collaborative and efficient work environment.
• Conducted regular performance evaluations to identify areas for improvement and growth.

Attended and underwent training along side Resident Dons. Learned conflict management, social and academic event planning, fostering team collaboration, and mentoring through knowledge sharing.

• Utilized time management techniques while completing assigned tasks within specified deadlines.
• Displayed excellent interpersonal skills when interacting with peers, faculty, staff, and guests.
• Implemented innovative ideas to improve the overall experience of guests attending events.
• Managed budgets for each event, staying within allocated spending limits.
• Streamlined event planning processes, ensuring timely execution of programs and initiatives.
• Analyzed feedback from residents to enhance programming effectiveness and engagement levels.