Skylar Petrah
Toronto,ON
Summary
An enthusiastic and multifaceted professional with3+ years of experience delivering customer service, administrative excellence, event coordination, and community engagement. Proven ability to manage emergency responses, foster inclusive environments, and execute high-impact projects. Bilingual in English and French, with expertise front of house, in digital literacy, policy adherence, and mentoring diverse teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Front of House Staff
Lighthouse Immersive Studios
12.2024 - 01.2025
- Ensured visitor safety and compliance with exhibit policies, responding calmly to emergencies
- Provided exceptional customer service by directing guests, answering inquiries, and resolving issues for 1000+ guests
- Trained in safety protocols and emergency codes to support team operations effectively
- Coordinated event setup and takedown, maintaining high standards of professionalism
Community Resource Specialist & WUSC Liaison
University of Toronto Students’ Union
05.2020 - 12.2023
- Delivered administrative support for an organization representing40,000+ students, ensuring confidentiality and accuracy
- Organized national award-winning events like World Refugee Day, boosting participation by60%
- Trained and mentored new staff, fostering a collaborative and efficient workplace
- Partnered with local and national organizations to design culturally relevant programming
Administrative Assistant
University of Toronto – New College
01.2019 - 07.2022
- Managed200+ academic advising sessions via Zoom, ensuring seamless communication and scheduling
- Provided front-line support for student inquiries, leveraging interpersonal and organizational skills
- Improved office efficiency by streamlining daily clerical tasks and maintaining accurate records
Education
Bachelor of Arts - Drama, Theatre, Performance And Cinema Studies
University of Toronto – New College
University Of Toronto 06.2024
Skills
- Emergency response coordination and confidentiality
- Supervisory and mentoring experience
- Administrative efficiency and project management
- Customer service and conflict resolution
- Strong written and verbal communication (English & French)
- Proficiency in Microsoft Office365, Google Workspace, and ZOOM
- Strategic event planning and execution
- Social media and digital content creation
- Cultural sensitivity and inclusivity advocacy
- Crisis management and policy clarification
- Standard First Aid & CPR/AED certified
Certification
- Standard First Aid & CPR/AED Level C
- Workplace Ergonomics Training
- AODA Customer Service Standards Training
- Occupational Health and Safety Awareness
- Food Handler Certificate
Awards
Norma Epstein Foundation Award (2023): First Prize, Creative Writing, University College
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- FilmStageTV Acting
- Fashion: Model &Design
- Photography
- Creative Writing
Timeline
Seasonal Front of House Staff
Lighthouse Immersive Studios
12.2024 - 01.2025
Community Resource Specialist & WUSC Liaison
University of Toronto Students’ Union
05.2020 - 12.2023
Administrative Assistant
University of Toronto – New College
01.2019 - 07.2022
- Standard First Aid & CPR/AED Level C
- Workplace Ergonomics Training
- AODA Customer Service Standards Training
- Occupational Health and Safety Awareness
- Food Handler Certificate
Bachelor of Arts - Drama, Theatre, Performance And Cinema Studies
University of Toronto – New College
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