Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Silva

Chico

Summary

Dynamic Direct Support Professional with extensive experience at Mains'l, adept in crisis management and individualized support planning. Proven ability to enhance client well-being through compassionate care and effective medication administration. Recognized for fostering strong relationships with families and promoting dignity in daily activities, ensuring a high standard of care and support.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Mains'l
Chico
06.2024 - Current
  • Supported individuals in managing daily activities like hygiene tasks, cooking meals, and ensuring timely medication intake.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted individuals in learning and developing new skills.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Used approved crisis intervention techniques in emergency situations.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Followed care plan and directions to administer medications.

Medication Technician/Caregiver

Townsend House
Chico
08.2023 - 06.2024
  • Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
  • Supported patients in completing essential daily activities including grooming and dressing.
  • Enhanced the quality of life for senior clients by aiding them with personal care routines.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of all medication administered to residents.

Front Desk Receptionist

Sutherland Landscape Center
Chico
01.2022 - 06.2022
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided administrative support including photocopying, faxing, and filing.
  • Assisted in the management of the company's social media accounts.
  • Scheduled and confirmed appointments for clients and staff.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Housekeeper

Enloe Medical Center
Chico
05.2020 - 12.2021
  • Engaged in post-trauma sanitation tasks.
  • Implemented sanitation procedures throughout COVID period
  • Ensured cleanliness and organization of lobby and emergency spaces.

Manager

Taco Bell Restaurant
Yuba City
01.2018 - 04.2020
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Some College (No Degree) - Criminal Justice

Butte College
Oroville, CA

Skills

  • Crisis management
  • Client documentation
  • Medication administration
  • Patient care
  • Customer service
  • Team collaboration
  • Individualized support planning
  • Time management
  • First aid and safety
  • Multitasking and organization
  • Wellness and nutrition knowledge
  • Record keeping
  • Disability awareness
  • Behavioral support
  • HIPAA compliance
  • Appointment scheduling

Timeline

Direct Support Professional

Mains'l
06.2024 - Current

Medication Technician/Caregiver

Townsend House
08.2023 - 06.2024

Front Desk Receptionist

Sutherland Landscape Center
01.2022 - 06.2022

Housekeeper

Enloe Medical Center
05.2020 - 12.2021

Manager

Taco Bell Restaurant
01.2018 - 04.2020

Some College (No Degree) - Criminal Justice

Butte College

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Skyla Silva