Skyla Cunningham

• Managed high-volume workflow, balancing order preparation, customer transactions, and task prioritization in a fast-paced environment

• Coordinated front-of-house operations to ensure efficient service and smooth daily execution
• Maintained inventory tracking and restocking processes, ensuring adequate supply levels
• Trained new team members on procedures, improving onboarding efficiency and consistency
• Resolved customer issues promptly while maintaining professionalism and service standards
• Managed cash handling procedures, including preparing deposits and coordinating bank runs to ensure adequate cash flow for daily operations

• Coordinated travel reservations including flights, rentals, and accommodations based on customer requirements
• Managed scheduling changes and tracked booking updates, ensuring accuracy and timely communication
• Handled high-volume customer inquiries while maintaining detailed records of transactions and changes
• Resolved complex customer issues, balancing company policies with client needs
• Maintained organized documentation of reservations, cancellations, and customer interactions
• Returned customer calls and responded to inquiries and complaints.

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• Assisted in training new employees on company policies and operational procedures.
• Processed high-volume orders and payments accurately
• Managed cash drawer and balanced transactions
• Restocked inventory and maintained operational flow
• Delivered fast and accurate customer service

• Coordinated daily appointment schedules for multiple staff members, ensuring efficient time management and minimal conflicts
• Maintained accurate client records and updated scheduling systems
• Communicated with clients and staff to confirm appointments and adjust scheduling as needed
• Processed payments and handled administrative documentation
• Supported team operations during peak hours by assisting with workflow and client coordination