SKYE VARGAS
Pasadena
Summary
Professional with strong background in care coordination, customer service, and team management. Skilled in patient advocacy, healthcare planning, training and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
23 Fifteen
04.2023 - 05.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient' special needs and connected them with appropriate resources to ensure optimal health outcomes.
- Conducted outreach and marketing strategies to promote the business.
Barista
Cordova Cafe
10.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Lead Hostess/Trainer
Gaucho Grill
11.2021 - 10.2022
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
Hostess
Ruth's Chris Steakhouse
03.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Direct Support Professional
Train Care Consult
08.2020 - 03.2021
- Work up to 16 hours a day
- Facilitate Medication
- Direct care for adults with developmental disabilities
- Monitor Covid 19 Symptoms
- Feed the patient three meals
- Document the patient's behaviors
- Computer Skills
- Clean and sanitize
Team Member
The Poke Co.
01.2020 - 08.2020
- Food Prep
- Make bowls in front of guests
- Cashier
- Make food for online orders
- Clean the store
- Make boba drinks
- Inventory
Cashier and Sales Associate
Chuck E. Cheese Entertainment
07.2018 - 06.2019
- Cashier
- Food Prep
- Customer Service
- Security
- Work directly with guests
- Constantly clean and sanitize the entire store including restrooms
- Serve and bus tables
- Work Birthday Parties
- Upsell to meet company quotas
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06-2026
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA06-2024
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
Pasadena, CA06-2024
Skills
- Vaccinated for COVID 19
- Organization Skills
- Collaboration Skills
- Problem Solving Skills
- Positive and Enthusiastic
- Quick Learner
- Babysitting Experience
- Case management
- Patient advocacy
- Program oversight
- Clear communication
- Needs assessment
Certification
Food Handlers Card
Timeline
Care Coordinator
23 Fifteen
04.2023 - 05.2024
Barista
Cordova Cafe
10.2022 - 05.2023
Lead Hostess/Trainer
Gaucho Grill
11.2021 - 10.2022
Hostess
Ruth's Chris Steakhouse
03.2021 - 09.2021
Direct Support Professional
Train Care Consult
08.2020 - 03.2021
Team Member
The Poke Co.
01.2020 - 08.2020
Cashier and Sales Associate
Chuck E. Cheese Entertainment
07.2018 - 06.2019
Bachelor of Arts - Sociology
University of California, Los Angeles
Associate of Arts - Sociology
Pasadena City College
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
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