Skye MacNeil
Toronto
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Public Outreach Fundraising and various retail settings. Excelled in enhancing donor relationships and securing major donations through effective storytelling and empathy. Demonstrates strong work ethic, team collaboration, and exceptional time management skills, significantly contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Telemarketing Fundraiser
Public Outreach Fundraising
06.2023 - Current
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Increased community awareness of organization's mission.
- Enhanced donor satisfaction and retention with personalized communication plans.
- Secured major donations for various programs through donor cultivation and relationship building.
- Processed donations consistently and effectively using online interfaces, staying PCI compliant.
Cashier
No Frills
02.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Metro Grocery Store
11.2016 - 09.2018
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Night Security Guard
Paragon Security
04.2016 - 07.2016
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
Education
GED -
Adult Learning Centre
01-2017
Skills
- Storytelling techniques
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
Languages
English
Native or Bilingual
Certification
CPR
Timeline
Senior Telemarketing Fundraiser
Public Outreach Fundraising
06.2023 - Current
Cashier
No Frills
02.2019 - 04.2020
Cashier
Metro Grocery Store
11.2016 - 09.2018
Night Security Guard
Paragon Security
04.2016 - 07.2016
CPR
GED -
Adult Learning Centre
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