Skye MacDonald
Antigonish
Summary
With a proven track record in customer service and leadership, I excel in issue resolution, enhancing customer satisfaction and retention. Skilled in time management and teamwork, I adeptly balance high-pressure situations, fostering positive environments and driving significant improvements in service delivery.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
St. Francis Xavier University
09.2024 - Current
- Greeted visitors and customers upon arrival at Aquatic Centre, offered assistance, and answered questions to build rapport and retention.
- Gave information about facility attractions and provided directions.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Engaged guests entering facility and offered to assistance with wayfinding.
Recreation Assistant
MacLeod Group Health Services
02.2024 - 08.2024
- Employed as a Recreation Assistant at Shiretown Nursing Home & Ivey’s Terrace Nursing Home in Pictou County, NS
- Maintained a safe and clean facility, ensuring a positive environment for all residents.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Restaurant Hostess
Boston Pizza
01.2023 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Recreation Leader
Municipality of the County of Antigonish
06.2023 - 08.2023
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
Customer Service Representative
MacKinnon's Pharmasave
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Recreation Leader
Municipality of the County of Antigonish
05.2022 - 08.2022
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Supervised groups of up to 15 children under age 8 from arrival through departure at end of day.
Restaurant Hostess
Snow Queen Restaurant
09.2021 - 03.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
Bachelor of Arts -
St. Francis Xavier University
Antigonish, NS05-2028
High School Diploma -
Dr. John Hugh Gillis Regional High School
Antigonish, NS06.2024
Skills
- Time management
- Listening skills
- Hospitality services
- Issue resolution
- Strong empathy
- Patience and composure
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Client confidentiality
Languages
English
Native or Bilingual
Interests
- Animal Care
- Gym Workouts
- Mindfulness Practices
- Volunteering
- I have a passion for photography and editing photos
- Music
- Fashion and Style
- Baking
- Cooking
Timeline
Guest Services Associate
St. Francis Xavier University
09.2024 - Current
Recreation Assistant
MacLeod Group Health Services
02.2024 - 08.2024
Recreation Leader
Municipality of the County of Antigonish
06.2023 - 08.2023
Restaurant Hostess
Boston Pizza
01.2023 - 04.2024
Customer Service Representative
MacKinnon's Pharmasave
11.2022 - 06.2023
Recreation Leader
Municipality of the County of Antigonish
05.2022 - 08.2022
Restaurant Hostess
Snow Queen Restaurant
09.2021 - 03.2022
Bachelor of Arts -
St. Francis Xavier University
High School Diploma -
Dr. John Hugh Gillis Regional High School
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