Skye Fierro
Quartz Hill
Summary
Accomplished Operations Manager with a proven track record at TJX Companies, enhancing team performance and customer satisfaction. Expert in operations management and team leadership, I've driven significant improvements in accountability, efficiency, and service quality, fostering a culture of continuous improvement and positive work environments across multiple roles.
Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Hospital Services Administrator
DaVita
Riverside
09.2024 - Current
- Managed scheduling for patient appointments and staff shifts efficiently.
- Coordinated communication between healthcare teams and patients effectively.
- Maintained accurate patient records using electronic health record systems.
- Ensured compliance with health regulations and company policies consistently.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Compiled statistical data from various sources for analysis.
Operations Manager
TJX Companies
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Director
99 Cents Only
06.2021 - 03.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Store Director
TechStyle Fashion
12.2016 - 06.2021
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Executive
Target
06.2000 - 12.2016
- Boosted customer satisfaction through exceptional service and personalized attention to client needs.
- Conducted regular financial analyses of store operations to monitor profitability and identify areas requiring cost reduction measures.
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.
- Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees.
Education
Associate of Science - Business Administration
University of Antelope Valley
Lancaster, CA 04.2018 - 05.2020
Specialist In Psychology - Psychology
Cal State Northridge
Northridge, CASkills
- Problem-Solving
- Operations Management
- Customer Service
- Health compliance
- Performance management
- Data analysis
- Continuous improvement
- Program oversight
- Expense reporting
- Financial reporting
- Relationship development
- Financial oversight
Timeline
Hospital Services Administrator
DaVita
09.2024 - Current
Operations Manager
TJX Companies
03.2023 - Current
Director
99 Cents Only
06.2021 - 03.2023
Associate of Science - Business Administration
University of Antelope Valley
04.2018 - 05.2020
Store Director
TechStyle Fashion
12.2016 - 06.2021
Executive
Target
06.2000 - 12.2016
Specialist In Psychology - Psychology
Cal State Northridge