Skye Denny
Oceanside
Summary
Server with over 6 years of customer service experience delivering exceptional service in fast-paced environments. Demonstrates strong organizational and time management skills, ensuring accuracy and efficiency in task execution. Proven ability to enhance guest satisfaction through excellent communication and interpersonal skills, fostering repeat business and welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Associate
In-N-Out Burger
07.2024 - Current
- Provided exceptional customer service, ensuring high levels of satisfaction and repeat business.
- Effectively managed time and priorities, handling multiple tasks and positions simultaneously in a fast-paced environment.
- Demonstrated strong attention to detail, ensuring accuracy and consistency in tasks such as managing orders, keeping all stations stocked, and ensuring standards of quality are met.
Customer Service Representative
Galway Downs
05.2022 - 04.2024
- Delivered exceptional customer service, enhancing guest satisfaction. Resolved issues promptly, fostering positive relationships with attendees.
- Welcomed players and coaches, providing essential information for seamless experiences.
- Manage traffic flow safely, ensuring smooth operation and safety for all guests.
- Provide security for events, maintaining a secure and welcoming environment.
Adventure Guide
Sugarplum Zoo
05.2021 - 04.2022
- Guided tours that fostered excitement and safety for visitors and the animals while crafting memorable experiences, boosting guest satisfaction and return visits.
- Maintained animal enclosures' cleanliness to ensure a welcoming environment.
- Prepared diverse coffee beverages, packaged chocolates, and hosted wine tastings.
Manager/Guest Service Representative
Nothing Bundt Cakes
08.2019 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Managed the store, creating staff schedules and overseeing daily operations.
- Managed order prioritization, ensuring timely completion and enhancing customer satisfaction.
- Enhanced guest experience, fostering a welcoming environment and driving repeat business.
- Supported wedding clients with order setup, boosting event success and client trust.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Skills
- Organization and Time Management, Detail Oriented, Excellent Communication, Interpersonal Skills, Teamwork, Problem Solving, Multitasking
Timeline
Associate
In-N-Out Burger
07.2024 - Current
Customer Service Representative
Galway Downs
05.2022 - 04.2024
Adventure Guide
Sugarplum Zoo
05.2021 - 04.2022
Manager/Guest Service Representative
Nothing Bundt Cakes
08.2019 - 05.2021
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