Sky Smith
Calgary,AB
Summary
Demonstrated expertise in customer service, recordkeeping, and file management. Tasks are completed with a focus on quality while maintaining a professional appearance and demeanour. Excellence is achieved in collaborative settings and when working independently, highlighting responsibility, punctuality, and productivity. Adaptation to new software and programs is swift, showcasing computer literacy.
Overview
6
6
years of professional experience
Work History
Field Representative II, Area Customer Service
Ricoh Canada
04.2024 - Current
- Courteously meet and welcome customers and general members of the public
- Review and update the internal telephone directory calls
- Assist visitors with visitor badges
- Responsible for meeting room schedules
- Review and update the internal telephone directory
- Monitor and ensure the reception area is kept tidy and projects a business-like image
- Perform administrative support tasks
- End of month reporting
- Printshop tasks: printing, binding, finishing
- Mailroom duties: incoming and outgoing mail, and couriers within Canada and International, sorting mail, arranging couriers, coordinating with clients needs, and delivering couriers
Sales Associate
COBS Bread Kingsland
08.2022 - 10.2023
- Maintained a composed demeanour and adeptly addressed issues in high-pressure scenarios.
- Educated clients on current promotions and products, utilizing persuasive selling tactics to build customer relationships and encourage repeat business.
- Organized store displays for visual appeal, customer engagement, and effective promotion of merchandise.
- Trained, coached, and mentored new sales associates for maximum performance.
- Managed cash register operations, including processing payments and refunds, ensuring the balance of registers and floats.
- Designed and implemented a streamlined and universal order system to ensure a balanced supply, preventing shortages or excess inventory.
Support Worker
Private Employers
09.2019 - 06.2022
- Escorted disabled individual to different locations and functions within the community.
- Worked closely with a person with developmental disabilities in a support home, assisting the client with daily living skills to maintain self-esteem and general wellness.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Line Cook
The Canadian Brewhouse
07.2020 - 09.2021
- Participated in team-building activities such as new menu items and monthly reports.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary, AB04.2025
High School Diploma -
Bow Valley High School
Cochrane, AB06.2021
Skills
- File Organization
- Data Entry
- Records Management
- Problem-Solving Skills
- Telephone Etiquette
- Microsoft Office Proficiency
- Multitasking
- Critical Thinking
- Order Processing
- Attention to Detail
- Cash Handling
- Customer Service
Timeline
Field Representative II, Area Customer Service
Ricoh Canada
04.2024 - Current
Sales Associate
COBS Bread Kingsland
08.2022 - 10.2023
Line Cook
The Canadian Brewhouse
07.2020 - 09.2021
Support Worker
Private Employers
09.2019 - 06.2022
Bachelor of Arts - Law And Society
University of Calgary
High School Diploma -
Bow Valley High School