S K E M I C I A Q U A R R I E
Yellowknife,Canada
Summary
Ambitious Management professional promotes 15 years of team development and resource allocation success. Strong command of managing operational needs to streamline processes and facilitate on-time and cost-effective projects. Implements SOPs and policies to regulate performance and drive efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Worker
Yellowknife Women Society
02.2025 - Current
- Coordinated intake process for new clients coming into agency.
- Connected clients with community resources to support their recovery process.
- Crisis intervention: Provided immediate support during emergencies or high-stress situations.
- Maintained confidentiality of all client information in line with legal requirements.
Duty Manager
Hilton Rose Hall Jamaica
03.2024 - 02.2025
- Oversee the overall operation of the Hotel including Housekeeping, Laundry, FB outlets, Font Office and Events.
- Engaged with employees to enhance communication and understanding of department goals.
- Handling guest complaints and resolving issues that may impact guest satisfaction.
- Managed key performance indicators and service levels to maintain operational excellence.
- Forecasted business needs to plan resource allocation.
- Documented and executed emergency and accident strategies to foster business continuity plans.
- Oversaw operations to maintain accountability for health and safety issues and financial performance.
- Promoted operational and administrative requirements, safety and security standards and regulatory guidelines to monitor and enforce compliance.
Direct Care Worker
Bristol House Memory Care
08.2023 - 03.2024
- Helped residents with personal grooming to promote self-care and boost confidence.
- Assisted residents in and out of bed and wheelchairs to reduce falls.
- Provided housekeeping and cleaning services to disinfect living environment and reduce pathogens.
- Took and recorded vital signs to document or report to nursing staff.
Front Office Manager
Sea Garden Beach Resort
08.2022 - 08.2023
- Supervise the front desk and bell desk operations
Client Team Leader
Influx International Outsourcing Company
08.2020 - 08.2022
- Client Team Leaders manage a portfolio of clients to establish and consistently meet or exceed service delivery objectives in performance, output and quality; as well as root cause analysis and resolution of problems.
Customer Service Specialist
Top Tier Travel
09.2018 - 01.2022
- Oversee the operations of all active trips and travel packages, provide support to host on-site
- Host group/trip make transportation arrangements for a local and international trip
- Work with vendor to ensure that the clients are satisfied, and all complaints (post and pre-travel) are resolved quickly and efficiently, follow up on all client's request and queries.
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
Front Office Manager
Grand Palladium Resort and Spa
07.2014 - 09.2018
- Oversee the operations of the front desk, bell desk and Telephones
- Managing the budget, revenue and the manning, recruitment, room assignments (1056 rooms) and distribution and training, couching a team of 72 staffing
- Additional handling guest complaints and request.
- Coordinating with the Housekeeping and Laundry to ensure room standard and quality in meet.
- Coordinating with Sales/Events in organizing, executing group accommodations ensuring service, quality and guest experience in maintained.
Front Office Assistant Manager
Grand Palladium Resort and Spa
10.2012 - 06.2014
- Managing the payroll, staffing and scheduling, room assignments, handling guest complaint and request.
Front Office Supervisor
Grand Palladium Resort and Spa
01.2010 - 09.2012
- Managing the daily operation of the desk, checking in and out, handling cash transaction, upselling and handling minor guest complaints
Front Office Agent
Grand Palladium Resort and Spa
07.2008 - 01.2010
- Checking in and out guests, handling the telephone calls and dealing with guest issues.
Education
Supervisory Management
University of The West Indies
Jamaica Hospitality Manager - Hotel Operations
American Hotel and Educational Institute
Certified Hospitality Supervisor - undefined
American Hotel and Educational Institute
06.2010
Skills
- Strategic leadership
- Planning
- Strategic revenue increase
- Self Motivation
- Onboarding and Orientation
- Active Listening
- Training and devdevelopment
- Positive Attitude
- Sales/Upsell
- Customer Relations
- Teamwork Abilities
- Problem-Solving Abilities
Languages
English
Full Professional
Certification
Food Handler Certificate - TrainCan
Timeline
Support Worker
Yellowknife Women Society
02.2025 - Current
Duty Manager
Hilton Rose Hall Jamaica
03.2024 - 02.2025
Direct Care Worker
Bristol House Memory Care
08.2023 - 03.2024
Front Office Manager
Sea Garden Beach Resort
08.2022 - 08.2023
Client Team Leader
Influx International Outsourcing Company
08.2020 - 08.2022
Customer Service Specialist
Top Tier Travel
09.2018 - 01.2022
Front Office Manager
Grand Palladium Resort and Spa
07.2014 - 09.2018
Front Office Assistant Manager
Grand Palladium Resort and Spa
10.2012 - 06.2014
Front Office Supervisor
Grand Palladium Resort and Spa
01.2010 - 09.2012
Front Office Agent
Grand Palladium Resort and Spa
07.2008 - 01.2010
Hospitality Manager - Hotel Operations
American Hotel and Educational Institute
Certified Hospitality Supervisor - undefined
American Hotel and Educational Institute
Supervisory Management
University of The West Indies
AWARDS
Supervisor of the Month (GP 2012), Deputy Head Girl (GIHS 1999-2001), Second Runner up (Hanover Festival Queen 2006), Team Leader - Earth check Team 5
ADDITIONAL INFORMATION
I have also held key roles in various community outreach programs (beach cleanup, environmental practices, training seminar with HEART). American friendly training (understanding different customer and how they want to be treated).
CUSTOM
linkedin.com/in/skemiciaquarrie-chs-115423154
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