Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Skarlett Lopez Plancarte

Sacramento,CA

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for patients. Utilizes strong organizational skills and attention to detail to ensure smooth office operations. Knowledge of effective communication techniques and customer service principles to enhance patient experiences. As well as strong background in customer service and skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Receptionist

Capital OB/GYN, Inc.
02.2022 - Current
  • Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
  • Checked in patients efficiently, confirming correct patient demographics and updating patient records as needed.
  • Helped patients complete necessary medical forms and documentation.
  • Completed data entry and scanning documents to keep records updated.
  • Collected co-pays, co-insurance, deductibles and any other patient fees.
  • Check out patients efficiently, scheduling and confirming appointments.
  • Managed incoming phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Personal provider scheduler which included scheduling patients correctly, manage wait list, and adjusting schedule to ensure a fast and efficient work day for provider.
  • Verifying patient’s insurance, and insurance benefits before scheduled appointment.
  • Followed strict HIPAA protocols, and handled sensitive patient information with confidentiality.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for patients and visitors.

Warehouse Associate

Amazon.com
11.2021 - 12.2021
  • Preparing and packaging groceries for delivery and/or pick up
  • Cautiously selecting whole foods using customer grocery lists
  • Ensure great order quality
  • Communicating with customers regarding their orders
  • Operating handheld computer devices
  • Scanning mobile apps and bar codes for delivery process
  • Prioritizing tasks at a fast paced level
  • Maintaining an organized work setting

Sales Associate

AT&T
05.2021 - 08.2021
  • Greeting and receiving customers in a welcoming manner
  • Ensuring customers receive the help they need
  • Working independently, prioritizing work based on customer flow
  • Help present new company products and offers to customers
  • Answering customer phone calls
  • Assisting with billing or any account support
  • Learning to stay up to date with any latest company product & accessories

Sales Associate

Metro PCS T-Mobile
03.2020 - 03.2021
  • Greeting and receiving customers in a welcoming manner
  • Assisting with billing or any account support
  • Ensuring customers receive the help they need
  • Working independently, prioritizing work based on customer flow
  • Answering customer phone calls
  • Maintain a well stocked and clean environment

Seasonal Sales Associate

Best Buy
10.2019 - 01.2020
  • Welcoming customers in a warm and friendly manner
  • Assist with sales orders, returns, and exchanges
  • Proficient with Cash Register Operations in a fast paced, team oriented environment
  • Assist with setting up for holiday promotions and events
  • Maintaining a clean department and well stocked

Sales Associate (part-time)

Polo Ralph Lauren Factory Outlet
09.2016 - 03.2017
  • Greeting customers upon arrival in a friendly manner
  • Educating customers about loyalty programs/ Helping signing up
  • Operating cash register/handling large amounts of cash
  • Support sales floor, fitting room and check out as required
  • Handling customer interactions with any issue or concern regarding merchandise
  • Maintaining a clean store and well stocked departments

Education

HS Diploma -

James Lick High School
San Jose, CA
06.2015

Skills

  • HIPAA
  • Epic/ EMR systems
  • Medical terminology
  • Phone etiquette and Multi-line phone systems
  • Windows computer skills and typing 40 wpm
  • Data entry
  • Retail sales
  • Customer service
  • Cash register and cash handling

Languages

Spanish
English

Timeline

Receptionist

Capital OB/GYN, Inc.
02.2022 - Current

Warehouse Associate

Amazon.com
11.2021 - 12.2021

Sales Associate

AT&T
05.2021 - 08.2021

Sales Associate

Metro PCS T-Mobile
03.2020 - 03.2021

Seasonal Sales Associate

Best Buy
10.2019 - 01.2020

Sales Associate (part-time)

Polo Ralph Lauren Factory Outlet
09.2016 - 03.2017

HS Diploma -

James Lick High School

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Skarlett Lopez Plancarte