Karam Singh

• Successfully supported multiple clients in an MSP environment, providing day- to-day IT support, consulting, and executing IT projects
• Maintained and diagnosed network issues for small to medium-sized businesses, ensuring seamless operations
• Collaborated with clients to understand their business needs and delivered tailored IT solutions
• Leveraged strong knowledge of Microsoft Windows Server, workstation, and
• Microsoft Office suite products to resolve complex IT challenges
• Utilized PowerShell scripting and Microsoft 365 expertise to optimize productivity and streamline operations
• Provided remote and on-site support, ensuring prompt issue resolution and client satisfaction.

• Helped students to clarify and review concepts and solve problems in programming languages C#, python, C++, SQL, Kotlin, and Java
• Incorporated technology into lessons, expanding students' technical abilities with an integrated approach
• Evaluated student progress in specialized complex coding methods and developed a plan of action for achievement
• Helped students in specific programs such as Object-Oriented Programming
• Mobile Application Development, Data Structure, Relational Databases
• Operating Systems, and API
• Maintaining important software updates and hardware for lab works.

* Suggested software and hardware modifications to reduce lag time and improve overall speed.
* Installed, modified, and repaired software and hardware to resolve technical issues.
* Explained technical information in clear terms to non-technical individuals to promote better understanding.
* Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
* Configured hardware, devices, and software to set up workstations for employees.
* Responded to telephone, email, and in-person inquiries regarding operation, use, and repair.
* Provided comprehensive technical support to end-users, resolving hardware and software issues in a timely manner.
* Maintained network infrastructure, including printers, scanners, and other devices.
* Assisted in the deployment of new systems and technologies, ensuring smooth integration and minimal disruptions.
* Conducted regular system audits, identifying vulnerabilities and implementing security measures.