Summary
Overview
Work History
Education
Skills
Volunteering Experiences
Certification
Languages
References
Timeline
Generic

Skander Kamoun

Montreal,QC

Summary

With over three years of experience in hospitality, I am a motivated leader focused on delivering exceptional service, building customer loyalty, and driving business growth. My marketing background allows me to create strategic solutions that enhance guest experiences and optimize operations. I am eager to contribute to your team’s success and elevate the hotel’s offerings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Marriott Courtyard & Residence Inn Midtown
Montreal, Quebec
02.2024 - Current
  • Efficiently manage guest check-ins and check-outs using the Marriott FOSSE system, ensuring smooth and accurate processes.
  • Handle reservations, cancellations, and guest inquiries via Marriott’s property management system (GXP), providing prompt, and professional service.
  • Resolve guest concerns and issues, ensuring timely and effective solutions, while maintaining a high level of guest satisfaction.
  • Collaborate with cross-functional teams to ensure smooth operations, deliver top-tier service, and ensure guest comfort.
  • As a Market Champion: oversee market inventory using Marriott’s inventory management tools, preparing detailed reports to track trends, and optimize sales.

Front Desk & Marketing Coordinator

The Thompson Hotel & Conference Centre
Kamloops , BC
07.2022 - 12.2023
  • Provided exceptional customer service by answering inquiries, addressing concerns, and offering tailored recommendations to enhance guest satisfaction.
  • Spearheaded event coordination for weddings, birthday parties, and dinners, managing all aspects from booking to execution to ensure seamless guest experiences and high satisfaction.
  • Coordinated and managed group reservations for large travel parties, including hockey teams and Rocky Mountain tours, tailoring services to meet specific group needs, and optimizing guest flow.
  • Responsible for managing all social media accounts, creating content, and responding to online requests to enhance the hotel’s online presence.
  • Developed and executed marketing campaigns to drive event and group bookings, enhancing the hotel's visibility and customer reach.

Houseman & Housekeeping Supervisor

The Thompson Hotel & Conference Center
Kamloops, BC
12.2021 - 07.2022
  • Developed and maintained housekeeping schedules to ensure optimal staff coverage and efficient room turnovers, accommodating high guest volume during peak times.
  • Supervised and trained housekeeping staff, ensuring adherence to cleanliness standards, and efficient room turnover.
  • Managed inventory of cleaning supplies, ensuring stock levels were maintained, and cost-effective purchasing practices were followed.
  • Ensured that all common areas, including lobbies, corridors, and restrooms, were well-maintained and presented a welcoming atmosphere for guests.

Internship Student

Zitouna Bank
Tunisia , Sfax
03.2019 - 06.2019
  • Ensured accurate processing of customer transactions, handling a high volume efficiently and maintaining a commitment to precision.
  • Conducted efficient processing of customer transactions and assisted in addressing diverse customer inquiries.

Education

Post-Baccaleurate Diploma - Marketing

Thompson River University
Kamloops, BC
12-2023

Fundamental Management License - Accounting

International School of Business
Sfax Tunisia
06-2019

Baccalaureate - Experimental Science

Hight School November 15, 1955
Sfax , Tunisia
06-2016

Skills

  • Guest Experience Management
  • Event Planning and Coordination
  • Property Management Software (GXP, Fosse, InnControl)
  • Team Leadership and Performance Optimization
  • Sales strategies and revenue growth
  • Microsoft PowerPoint, Excel, Word, and Outlook

Volunteering Experiences

SOCIOS CSS | Event Department Event Manager Assistant 09/2018 - 06/2020

  • Contributed to the organization of matches, tournaments, and meetings, demonstrating adeptness in event logistics and coordination.
  • Assisted in coordinating events, ensuring a well-organized and enjoyable experience for participants and attendees.

AIESEC | Brazil, Brasília Voluntary Exchange - Beginner French Language Instruction 08/2017 - 10/2017

  • Designed and conducted engaging beginner French language sessions, introducing students to the fundamentals in a fun and accessible manner.
  • Gained valuable insights into adapting teaching methods for beginner language learners.

Interact Sfax Flambeau | Tunisia, Sfax Founding member & Marketing Manager 09/2015 - 01/2017

  • Established and optimized vibrant social media platforms, boosting the club's online visibility and community involvement.
  • Developed partnerships and negotiated deals, fostering club growth through strategic collaborations and impactful relationships.

Certification

  • Marketplace Simulation Certification, November 2023.
  • Certified Social Media Marketing, Hootsuite Academy, September 2022.
  • Certified Big Data training, International school of Business - February 2019.
  • Class 5 Licensed Driver

Languages

Arabic
Native/ Bilingual
French
Full Professional
English
Full Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Marriott Courtyard & Residence Inn Midtown
02.2024 - Current

Front Desk & Marketing Coordinator

The Thompson Hotel & Conference Centre
07.2022 - 12.2023

Houseman & Housekeeping Supervisor

The Thompson Hotel & Conference Center
12.2021 - 07.2022

Internship Student

Zitouna Bank
03.2019 - 06.2019

Post-Baccaleurate Diploma - Marketing

Thompson River University

Fundamental Management License - Accounting

International School of Business

Baccalaureate - Experimental Science

Hight School November 15, 1955

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Skander Kamoun