Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Timeline
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Skander Zaag

Skander Zaag

Montréal,QC

Summary

Versatile IT Support professional with hands-on experience in hardware/software repair, troubleshooting, and customer service. Strong multitasker with experience in technical support, software installation, and sales. Bilingual, adaptable, and quick to learn new technologies.

Overview

2
2
years of professional experience
2
2
Certification

Work History

Founder & Developer

PERSONIZO STARTUP PROJECT
01.2026 - Current
  • Developing a 3D printing and clothing printing platform for personalized products
  • Handling product prototyping, workflow automation, and tech support
  • Applying IT and management skills to develop business operations

IT Technician Assistant

BEST SERVICE INFORMATIQUE
03.2021 - 08.2021
  • Assisted in computer hardware maintenance and repair
  • Installed and configured software and operating systems
  • Diagnosed and resolved user technical issues
  • Provided on-site and in-store technical support

IT Technician Assistant

INFORMATIQUE & BUREAUTIQUE SERVICE
Ksar Hellal
03.2022 - 09.2022
  • Maintained and repaired computer hardware and peripherals
  • Diagnosed and troubleshot software and hardware issues
  • Assisted with installation and configuration of systems and applications
  • Supported end-users and ensured smooth IT operations

Network & IT Support Intern

RAYEN INFORMATIQUE BUREAUTIQUE
Ksar Hellal
01.2023 - 07.2023
  • Installed and configured network equipment including switches, routers, firewalls, and wireless access points
  • Performed preventive maintenance: equipment checks, software/firmware updates, and security patch applications
  • Monitored network performance using appropriate tools
  • Provided technical assistance to end-users for network and IT issues
  • Contributed to smooth IT operations through problem-solving, teamwork, and professional initiative

Education

DIPLOMA OF VOCATIONAL STUDIES - IT Support

International School of Montreal
01.2025

BACHELOR'S DEGREE - undefined

Sousse Higher Institute of Management
01.2019

Skills

  • Client relationship management
  • Sales negotiation
  • IT hardware repair
  • Diagnosis and repair
  • Software installation
  • Software troubleshooting
  • Technical support
  • On-site support
  • Remote support
  • Clear communication
  • Multitasking
  • Time management

Certification

  • INFOGRAFICS, 2019-01-01
  • WEB DEVELOPMENT, 2019-03-01
  • DIGITAL MARKETING, 2019-08-01

Languages

English
French
Arabic

Personal Information

Title: Founder & Developer

Timeline

Founder & Developer

PERSONIZO STARTUP PROJECT
01.2026 - Current

Network & IT Support Intern

RAYEN INFORMATIQUE BUREAUTIQUE
01.2023 - 07.2023

IT Technician Assistant

INFORMATIQUE & BUREAUTIQUE SERVICE
03.2022 - 09.2022

IT Technician Assistant

BEST SERVICE INFORMATIQUE
03.2021 - 08.2021

DIPLOMA OF VOCATIONAL STUDIES - IT Support

International School of Montreal

BACHELOR'S DEGREE - undefined

Sousse Higher Institute of Management
Skander Zaag