Versatile IT Support professional with hands-on experience in hardware/software repair, troubleshooting, and customer service. Strong multitasker with experience in technical support, software installation, and sales. Bilingual, adaptable, and quick to learn new technologies.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Founder & Developer
PERSONIZO STARTUP PROJECT
01.2026 - Current
Developing a 3D printing and clothing printing platform for personalized products
Handling product prototyping, workflow automation, and tech support
Applying IT and management skills to develop business operations
IT Technician Assistant
BEST SERVICE INFORMATIQUE
03.2021 - 08.2021
Assisted in computer hardware maintenance and repair
Installed and configured software and operating systems
Diagnosed and resolved user technical issues
Provided on-site and in-store technical support
IT Technician Assistant
INFORMATIQUE & BUREAUTIQUE SERVICE
Ksar Hellal
03.2022 - 09.2022
Maintained and repaired computer hardware and peripherals
Diagnosed and troubleshot software and hardware issues
Assisted with installation and configuration of systems and applications
Supported end-users and ensured smooth IT operations
Network & IT Support Intern
RAYEN INFORMATIQUE BUREAUTIQUE
Ksar Hellal
01.2023 - 07.2023
Installed and configured network equipment including switches, routers, firewalls, and wireless access points
Performed preventive maintenance: equipment checks, software/firmware updates, and security patch applications
Monitored network performance using appropriate tools
Provided technical assistance to end-users for network and IT issues
Contributed to smooth IT operations through problem-solving, teamwork, and professional initiative