Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Skander Zaag

Skander Zaag

Customer Relations And IT Support Specialist
MONTREAL

Summary

Resourceful and versatile professional with hands-on experience in IT support, hardware/software repair, and sales. Proven ability to manage multiple tasks, including technical troubleshooting, client service, software installation, and product sales. Skilled at working both in-store and on-site, delivering personalized solutions that enhance customer satisfaction. Bilingual, fast learner, and highly adaptable to new technologies and work environments.

Overview

4
4
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Delivery Driver (Subcontractor for Purolator)

Performance Courrier
04.2025 - Current

Efficiently manage daily package deliveries, ensuring timely and safe transport to customers. Maintain excellent client communication, handle documentation accurately, and optimize routes to maximize productivity. Demonstrate reliability, punctuality, and professionalism in fast-paced delivery environments.

Customer Service & Delivery Associate

Bimbo
11.2024 - 04.2025

As a Sales & Logistics Coordinator, I managed client orders, ensured timely product delivery, and provided excellent customer service by addressing inquiries and resolving issues. I collaborated with sales and warehouse teams to support inventory management and sales operations, while maintaining accurate delivery records and assisting with logistics coordination.

Sales & IT Support Specialist

Rayen Informatique et Bureautique
11.2021 - 11.2023

Managed diverse responsibilities including sales, repair, and software installation of computer hardware and systems. Delivered expert technical support both in-store and on client sites, efficiently diagnosing and resolving hardware and software issues. Ensured high customer satisfaction through personalized solutions and timely service, while balancing multiple tasks and maintaining strong client relationships.

Education

Diploma - Computer Support

International School of Montreal
Montreal, Canada
05.2001 -

Bachelor's Degree in Management - Management

Sousse Higher Institute of Management
Sousse, Tunisia
05.2001 -

Skills

  • Sales & Customer Service – Strong client relationship management and sales negotiation skills
  • IT Hardware Repair – Diagnosis and repair of desktops, laptops, and peripherals
  • Software Installation & Troubleshooting – Installation, configuration, and support for common software and operating systems
  • Technical Support – On-site and remote IT support with clear communication
  • Multitasking & Time Management – Ability to handle multiple responsibilities efficiently
  • Field Service – Providing technical support at client locations
  • Inventory & Equipment Handling – Managing IT stock, parts, and tools
  • Team Collaboration – Experience working with sales, warehouse, and technical teams

Certification

Infografics

Interests

  • Technology and Innovation
  • Professional Development and Continuous Learning
  • Problem Solving and Analytical Thinking
  • Communication and Team Collaboration
  • Fitness, Health, and Well-being

Timeline

Delivery Driver (Subcontractor for Purolator)

Performance Courrier
04.2025 - Current

Customer Service & Delivery Associate

Bimbo
11.2024 - 04.2025

Sales & IT Support Specialist

Rayen Informatique et Bureautique
11.2021 - 11.2023

Digital Marketing

08-2019

Web development

03-2019

Infografics

01-2019

Diploma - Computer Support

International School of Montreal
05.2001 -

Bachelor's Degree in Management - Management

Sousse Higher Institute of Management
05.2001 -
Skander ZaagCustomer Relations And IT Support Specialist