Shubham Kapoor
Cambridge,ON
Summary
Aspiring cyber security professional actively looking for a cyber security role. I continue to learn and build my skills in cyber security in both the GRC and technical areas of cyber security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Services Representative II
CIBC
08.2022 - Current
- Assisted customers with account login issues, password resets, and troubleshooting authentication problems (e.g., Multi-Factor Authentication issues)
- Investigated and resolved issues with financial transactions (e.g., failed payments, incorrect balances, delayed transactions) by diagnosing system errors or user input mistakes
- Tested new software versions or updates for bugs and performance issues, reporting any findings to the IT team for immediate action
- Monitored systems for potential security breaches or unauthorized access, and reported any suspicious activity to the security team
- Provided technical assistance with report generation, account reconciliation, and financial data analysis using internal platforms
- Participated in testing and ensuring smooth integration of new financial products, platforms, or system features
- Used diagnostic tools and software to identify technical problems affecting both customers and internal teams.
IT Assistant
The Hotel Saskatchewan, Marriott
11.2021 - 07.2022
- Provided technical support to hotel staff and guests for any IT-related issues
- Monitored and maintained the hotel's network infrastructure, including Wi-Fi, LAN, and internet connectivity
- Monitored security threats to the hotel's IT infrastructure and data
- Implemented security protocols such as firewalls, antivirus software, and password management systems to prevent unauthorized access
- Supported the integration of new technology into the hotel's operations to improve efficiency and guest experience
- Tracked and managed service requests, ensuring all IT problems were resolved on time
Education
Post-Graduate Certificate - Cyber Security
George Brown College
Toronto, ON05.2022
Bachelor of Technology - Electronics And Computer Engineering Technology
Pranveer Singh Institute of Technology
04.2019
Skills
- Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines Platforms and Technology Used: Azure Virtual Machines, osTicket, IIS, Help Desk
- Implementing Active Directory (On-Premises) in Azure Platforms and Technology Used: Azure Virtual Machines, Active Directory, PowerShell
- Network File Sharing and Permissions Platforms and Technology Used: Azure Virtual Machines, Active Directory,
Certification
- Google Cyber Security Certificate : Includes Linux, MySQL, and Python hands-on labs.
- CompTIA A+
- CompTIA Security+: In Progress
- Skills include Cyber Security Risk Management, Cyber Security Audit, Asset Management, Identity and Access Management (IAM), Security Education and Awareness, Data Loss Protection (DLP), Incident Response, Third Party Risk Management. Elementary French.
Timeline
Financial Services Representative II
CIBC
08.2022 - Current
IT Assistant
The Hotel Saskatchewan, Marriott
11.2021 - 07.2022
Post-Graduate Certificate - Cyber Security
George Brown College
Bachelor of Technology - Electronics And Computer Engineering Technology
Pranveer Singh Institute of Technology
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