SREE KROTHAPALLI
Milton
Summary
Dedicated customer service professional with 7+ years of experience in retail, sales, and administrative support, seeking a Customer Service or Office Coordinator position in a progressive organization. Known for strong communication, problem-solving, and organizational skills, with a proven ability to adapt quickly, lead by example, and deliver exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
05.2025 - Current
- Supervised and coached a diverse team of associates at the Front End, ensuring exceptional customer service and operational efficiency.
- Trained, mentored, and onboarded new team members, fostering a culture of accountability and high performance.
- Monitored queue management and optimized cashier deployment to reduce customer wait times and improve COT
- Ensured proper cash handling procedures, including till audits, and POS troubleshooting.
- Communicated key store metrics, promotional events, and safety messages to associates.
- Resolved escalated customer concerns at the service desk with empathy, speed, and adherence to company policies.
- Managed opening and closing procedures, including securing cash, completing end-of-day reports, and handling store systems.
Head Cashier
The Home Depot
01.2022 - 2025
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Collaborated with inventory teams to ensure planogram compliance, accurate stock levels, and a clean, organized, and safe shopping environment.
- Provide a safe working and shopping environment by following all safety policies & standards.
- Complete specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty.
- Oversaw front-end operations to ensure accurate scanning, payment processing, and adherence to daily cashier performance metrics.
- Managed Self-Checkout and loss prevention, trained staff on verifying purchases, and followed Home Depot policies to maintain inventory accuracy.
- Trained front-end staff on current promotions and rebate offers, helping drive upsell opportunities and increase transaction value.
Sales Associate
The Home Depot
01.2018 - 01.2022
- Ensured policy compliance at store entrances and exits by verifying proof of purchase, supporting loss prevention initiatives.
- Adhered to all standard operating procedures (SOP) for cash handling and reconciliation, ensuring compliance and accountability.
- Addressed customer questions and escalated concerns with professionalism, helping reinforce trust in store operations and personnel.
- Processed Home Depot credit card applications by educating customers on benefits, contributing to store financial targets.
- Maintained accurate product identification by regularly updating the Missing UPC book, reducing delays at checkout and improving operational efficiency.
Sales Associate
Think Kitchen, Premium Outlets Halton Hills
2013 - 2018
- Delivered knowledgeable, customer-focused service that enhanced the in-store experience and supported strong sales performance.
- Managed high-volume transactions (up to $8,000/day), processed returns, and upheld accuracy and compliance at the point of sale.
- Handled inventory intake and stockroom organization, ensuring timely shelf replenishment and smooth back-of-house operations.
- Led merchandising efforts for weekly promotions to drive sales.
- Handled complaints, returns and refunds in accordance with company policies, ensuring customer satisfaction and minimal disruption.
Sales Associate
S&H Health Food Store
01.2012 - 01.2013
- Assisted up to 50 customers/day with selecting health products, providing recommendations based on wellness needs
- Managed full range of point-of-sale duties, including processing of cash, credit, and debit transactions.
- Promoted weekly in-store specials and product campaigns, driving customer engagement and repeat business.
- Recognized, priced and stored merchandise including replacing expired inventory.
- Improved product availability and quality by organizing and pricing new shipments, rotating stock to remove expired items,
Education
Bachelor of Commerce -
Andhra University
Skills
- Customer Service & Sales: 7 years of experience with strong interpersonal, verbal, and written communication skills; professional phone etiquette in both inbound and outbound environments
- Problem-Solving & Adaptability: Quick learner with strong analytical, organizational, and troubleshooting skills; remains calm and professional under pressure
- Productivity & Time Management: Highly motivated, proactive, and responsible; able to prioritize tasks and meet deadlines in fast-paced environments
- Technical Proficiency: Proficient in Microsoft Excel, Word, PowerPoint; familiar with various sales and customer service systems and workflows
Certification
IMPROSS Customer Service Certificate - The Centre for Skills Development & Training, Milton, ON.
Timeline
Department Supervisor
Home Depot
05.2025 - Current
Head Cashier
The Home Depot
01.2022 - 2025
Sales Associate
The Home Depot
01.2018 - 01.2022
Sales Associate
S&H Health Food Store
01.2012 - 01.2013
Sales Associate
Think Kitchen, Premium Outlets Halton Hills
2013 - 2018
Bachelor of Commerce -
Andhra University
Community Service
- Ellengale Public School (2010 – 2011) - Lunchroom Supervisor
- India Rainbow Community Centre (2009 – 2011) - Receptionist
- Youth Association YPC417 (2009 – 2011) - Treasurer
- Red Cross (2013 – 2015) - Front Desk Assistant
- 820 Squadron Air Cadets (2015 – 2017) - Secretary
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