SIYUAN GUAN
Markham,ON
Summary
Proven professional with a strong work ethic and exceptional safe driving practices, honed over years with companies like JASON'S DAIRY. Excelled in enhancing customer satisfaction and maintaining impeccable safety records, underpinned by a Class A commercial driver's license and effective communication skills. Achieved commendable on-time delivery rates by leveraging defensive driving techniques and vehicle maintenance knowledge.
Knowledgeable guider with solid foundation in guiding diverse groups through various attractions and sites. Proven ability to create engaging and informative experiences, coupled with deep understanding of local history and culture. Demonstrated excellence in communication and customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tour Guide
New PioneerTravel
07.2022 - 12.2024
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 50 people on scheduled tours.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Tour Guide
Aright Travel Inc.
09.2012 - 12.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Truck Driver
Entry Guard
06.2009 - 03.2012
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Skills
- Strong work ethic
- Safe driving practices
- Transportation safety
- Class A commercial Driver's license
- Long-haul driving
- Load security
- Vehicle maintenance
- Equipment operation
- Defensive driving techniques
Languages
English
Professional Working
Certification
- Commercial Driver's License (CDL) - Ontario.
- Tour Guide Licence- CTGPA
- Professional Licensed Guide - Niagara Falls
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Virtual Reality
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drone Piloting
Timeline
Tour Guide
New PioneerTravel
07.2022 - 12.2024
Tour Guide
Aright Travel Inc.
09.2012 - 12.2019
Truck Driver
Entry Guard
06.2009 - 03.2012
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