Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siyu Tong

Markham,ON

Summary

Hardworking Administrative assistant focused on completing work quickly to consistently exceed target. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

HongMall
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled situations such as insufficient inventory, damaged products, and reshipment from other warehouses when procurement and warehouse capacity are sufficient.
  • Communicating with Marketplace merchants and suppliers for after-sales support, returns, and tracking logistics information.
  • Based on customer feedback, communicate with the Operations Department, Procurement Department, and IT Department to verify and make changes regarding inaccuracies in product descriptions, color discrepancies, unclear promotional information, system bugs, and quality control issues.
  • Communicate with logistics companies such as FedEx, Canada Post, UPS, and USPS regarding customer information updates, logistics delay，status tracking, and parcel inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.



Administrative Assistant

Remax Smart Sold
02.2022 - 05.2022
  • Maintaining CRM database for the corporation
  • Posting advertisements on social media
  • Promoting the resale and pre-construction listings
  • Maintaining effective communications and relationships with the clients
  • Delivering mails and gift cards to clients
  • Managing open house events
  • Using Photoshop or other software to create poster and flyer.

Baker

Mandarin
11.2018 - 08.2021
  • Keep the work environment clean
  • Increase teamwork ability
  • Serve customer.

Administrative Assistant

Remax
09.2018 - 12.2018
  • Answer phones, eliminate scam calls, make copies, fax, return emails received from clients and any further administrative duties requested
  • Ensure the upcoming Listing houses in good condition to list on MSL
  • Translated and edited the English descriptions to Chinese language and posted on Chinese Website such 51.ca or wechat, etc
  • Finding houses information and preparing an offer for Clients
  • Greeting and buying gifts for clients for house sold and bought
  • Schedule or cancel appointments for showing properties.

Education

Electrical Engineering technology diploma -

Niagara College
Welland, Ontario
08.2018

Skills

  • Basic computer skills and ability to quickly learn technology
  • Easy to adapt to the working environment
  • Flexible work schedule (holiday, weekend or sudden schedule changed)
  • Good communication skills in English and Mandarin
  • Ability to withstand high intensity of work

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Service Representative

HongMall
07.2022 - Current

Administrative Assistant

Remax Smart Sold
02.2022 - 05.2022

Baker

Mandarin
11.2018 - 08.2021

Administrative Assistant

Remax
09.2018 - 12.2018

Electrical Engineering technology diploma -

Niagara College

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Siyu Tong