Siyu Chen
Mississauga,ON
Summary
A detail-oriented team player with strong organizational skills. Adept in strategic planning and problem-solving, significantly enhancing client satisfaction and retention. Expert in MySQL, I excel in translating complex client needs into actionable solutions, fostering robust client relationships and driving business growth through analytical thinking and meticulous attention to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Software Support Consultant
Technopro Computer Solutions
05.2019 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Using SQL to help update existing reports based on different clients' needs.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Mathematics - Mathematics And Statistics
University of Waterloo
Waterloo, ON08.2008
Skills
- Problem-Solving
- Attention to Detail
- Strategic Planning
- Issue Resolution
- User Support
- Client Relationships
- MySQL
- Analytical Thinking
Languages
English
Full Professional
Certification
- University of Toronto Continue Education, Data Scientist certification
Timeline
Software Support Consultant
Technopro Computer Solutions
05.2019 - Current
Bachelor of Mathematics - Mathematics And Statistics
University of Waterloo
- University of Toronto Continue Education, Data Scientist certification
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