Siying Wu

Positive, patient, and adaptable, with a knack for building strong relationships and fostering supportive learning environment. Possesses solid understanding of educational techniques and curriculum design, coupled with strong skills in communication and organization. Committed to helping students achieve academic success and personal growth.

• Achieved high customer satisfaction by efficiently processing ID verification, lost card requests, and social security card issuance with attention to detail.
• Achieved improved service efficiency by identifying key bottlenecks in customer processing, reducing individual waiting time by an average of 30 minutes.
• Achieved higher customer satisfaction by streamlining service workflows, cutting down the average waiting time per customer by at least 40 minutes.
• Achieved a reduction of at least 30 minutes in average customer waiting time by efficiently handling ID verification, lost card requests, and social security card issuance.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Increased student's grade average by 95%.
• Won consistent referrals and high marks for quality of instruction.

• Advanced Cash Handling Techniques Workshop/Certificate – Consumer Bankers Association or similar training providers.
• Sales and Service Certification - Various accredited institutions and organizations.
• Basic Accounting Skills Certificate – Various accredited educational institutions.
• Certified Online Tutor - Innovative Educators.

During my internship at the Industrial and Commercial Bank of China (ICBC), I consistently demonstrated flexibility in handling diverse customer issues. Working in a high-demand environment required me to quickly adapt to various challenges, ensuring smooth and efficient service delivery.

For example, I often assisted customers with complex financial operations, such as ID verification, lost card replacements, and social security card applications. Each case presented unique challenges—some customers needed extra guidance, while others required urgent processing. By adapting my approach based on each customer's needs, I was able to streamline service workflows and reduce average waiting time by at least 30 minutes per person.

Additionally, unexpected technical issues and policy changes were common. I effectively handled these situations by proactively identifying alternative solutions and collaborating with colleagues to ensure a seamless customer experience. This ability to think quickly and adjust to new circumstances enabled me to resolve issues efficiently and maintain a high level of customer satisfaction.

This experience has strengthened my ability to stay flexible under pressure, think critically, and respond effectively to dynamic work environments—skills that I am eager to apply in my future career.