Siyara Willock
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Expert Advisor
La Maison Simons
2023.01 - 2024.08
- Aids in coordinating and enforcing systems, policies and procedures
- Set productive work goals and established priorities in order to meet them.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Divisional Manager
La Maison Simons
2020.08 - 2023.01
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Monitored employee work to assess performance and identify knowledge gaps.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Associate
La Maison Simons
2019.08 - 2020.08
- Handled billing and payment issues by following guidelines and resolving disputes.
- Operate telephone systems to advance and complete customers' telephone calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and needs.
- Increased revenue by cross-selling and upselling products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
Marketing And Communications Management - Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2023
Health Sciences
George Brown College
Toronto, ON01.2022
OSSD -
St. Marcellinus S.S
Mississauga, ON06.2020
Skills
- Computer Literacy
- Communication Skills
- Critical Thinking
- Payment Processing
- Strategic Planning
- Client Engagement
- Team Management
- Data Collection
- Information Security
- Account updating
- Complaint resolution
- Data Entry
Certification
- Standard First Aid & CPR
- Microsoft Office skills course completed
- Smart Serve certified
Languages
English
Native or Bilingual
Timeline
Expert Advisor
La Maison Simons
2023.01 - 2024.08
Divisional Manager
La Maison Simons
2020.08 - 2023.01
Customer Service Associate
La Maison Simons
2019.08 - 2020.08
Marketing And Communications Management - Marketing
Sheridan College Institute of Technology And Advanced Learning
Health Sciences
George Brown College
OSSD -
St. Marcellinus S.S
- Standard First Aid & CPR
- Microsoft Office skills course completed
- Smart Serve certified
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