Siyao (Emma) Chen
Kitchener,ON
Summary
Dynamic professional with a strong background in patient care and education, having excelled as an AP Tutor and developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Skilled in adaptive teaching and collaboration, I fostered engaging learning environments that enhanced student performance and confidence. Multilingual in Cantonese, Mandarin, and English.
Personable and empathetic individual with passion for patient care and well-being. Committed to delivering quality healthcare and enhancing patient outcomes through compassionate and efficient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AP Tutor (STEM Courses)
New Channel International Education Group
10.2022 - Current
- Developed and maintained individualized skill-appropriate lesson plans.
- Provided support beyond content knowledge, offering advice on test-taking strategies and coping mechanisms for managing anxiety leading up to AP exams.
- Promoted a positive learning atmosphere by creating engaging lesson plans that focused on collaboration and critical thinking skills necessary for success in AP courses.
- Collaborated with fellow tutors to develop innovative approaches, resulting in increased student engagement and understanding.
Veterinary Assistant
South Point Pet Hospital
04.2019 - 05.2019
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
03.2019 - 04.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Education
Associate of Science - Practical Nursing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2027
Bachelor of Science - Immunology
University of Toronto
Toronto, ONSkills
- Patient care
- Medication administration
- Multilingual proficiency in Cantonese, Mandarin & English
- Collaboration skills
- Patience and empathy
- Student assessment techniques
- Adaptive teaching styles
- Curriculum planning
- Study skills coaching
- Prescription interpretation
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
AP Tutor (STEM Courses)
New Channel International Education Group
10.2022 - Current
Veterinary Assistant
South Point Pet Hospital
04.2019 - 05.2019
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
03.2019 - 04.2019
Associate of Science - Practical Nursing
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Immunology
University of Toronto
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