Summary
Overview
Work History
Education
Skills
Projects
Languages
References
Timeline
Generic

Siyad Shajahan

Bedford,NS

Summary

Personable and dedicated Customer Service Representative with extensive experience in Logistics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Experience Specialist

Air Canada
Halifax
10.2022 - Current
  • Perform Check-in duties, Ensure proper document checks.
  • Greet and assist passengers with class and care
  • Control & Assist Gate and boarding duties to ensure on-time performance, Provide a seamless experience for passengers.
  • Manage disruptions by accommodating passengers accordingly,
  • Manage premium customers at the maple leaf lounge.
  • Coordinate with Leads and STOC (Station operations Control) managers for smooth operations as a team in the airport

Dispatch/Ops Manager

Amazon
Kitchener, ON
05.2021 - 08.2022
  • Driving daily operations, maximizing the value of the asset base while ensuring a control on operational costs.
  • Managed daily operations including scheduling, resource allocation, inventory management, route planning and delivery team relations.
  • Established clear communication channels between departments; facilitated weekly meetings between department heads to discuss goals and objectives.
  • Ensured compliance with local laws and regulations related to health, safety, environmental protection., as well as company policies regarding employee conduct.
  • Maintained accurate records pertaining to staffing levels, payroll expenses, inventory levels, purchasing activities.

Warehouse Associate PT

Walmart
Kitchener
07.2021 - 12.2021
  • Working directly with consumers to ascertain their needs, respond to their product-related inquiries, and make the best recommendations.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.

Education

Post-Graduate Certificate - Project Management

Conestoga College
04.2022

Post-Graduate Certificate - Global Supply Chain Management

Conestoga College
08.2021

Diploma - Digital Marketing

Zuan Education
Chennai, India
12-2019

Bachelor's Degree - Commerce and Taxation

University of Kerala
04.2019

Skills

  • Supply Chain & Logistics
  • Diplomatic Team Management
  • Supervision & Leadership
  • Schedule Planning
  • MS Office (PP, Ex, SP, Wr)
  • Adobe
  • Jira Software
  • Salesforce
  • SAP
  • Digital Marketing
  • Professional Communication
  • Problem Solving

Projects

  • Stadium Construction - MS Project

Scheduling project activities, Resource and budget allocation, Minimizing project costs and resource over-allocation 

  • Team Sprint and Scrum Simulation - Jira

Building agile teams, User story estimation and prioritization through value stream, Sprint planning, execution, closing and release 

  • Trailblazer Lightning CRM - Salesforce

Setting up business and product addition, Collection and analysis of sales data, Assigning team members to tasks and permissions to access 

  • Business Process Simulation - ERP

Analyze and forecast demand to assign ad budgets based on findings, Keep inventory updated with respect to stock availability and production demand, Set product prices based on demand and area

Languages

English
Professional
Malayalam
Native/ Bilingual
Hindi
Professional
Tamil
Native/ Bilingual

References

References available upon request.

Timeline

Customer Experience Specialist

Air Canada
10.2022 - Current

Warehouse Associate PT

Walmart
07.2021 - 12.2021

Dispatch/Ops Manager

Amazon
05.2021 - 08.2022

Post-Graduate Certificate - Project Management

Conestoga College

Post-Graduate Certificate - Global Supply Chain Management

Conestoga College

Diploma - Digital Marketing

Zuan Education

Bachelor's Degree - Commerce and Taxation

University of Kerala

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Siyad Shajahan