Siyad Ka

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, configured, and maintained Linux systems based on CentOS, Ubuntu
• Troubleshooted and diagnosed dedicated servers processing problems and applied solutions (HW/VPS)
• Maintained and configured shared hosting servers based on cPanel/WHM as well as basic services: DNS Clusters (Bind, PowerDNS), Exim/Postfix mail servers.
• Managed scanning of websites for possible malware and vulnerabilities with further cleaning and updates.
• Monitored overall server infrastructure using Zabbix and provided real-time solutions to arising issues.
• Automated backup and recovery procedures for shared servers using R1 Software backup tool along with custom scripts
• Created internal support documentation in Confluence that enabled technical support team to extend skills and leverage system features using best practices.
• Configuring web-server applications such as Apache, Nginx
• Checking websites for malware/vulnerabilities
• Troubleshooting common issues with email servers (Postfix)
• Sites migration from another hosting providers (without or minimal downtime) using rsync/ssh/scp/ftp and different control panels tools (ISP manager, Webmin, Plesk, WHM/cPanel)
• Experience in troubleshooting content management system such as

Joomla, WordPress.

• Conducted regular system maintenance tasks, ensuring the reliability and stability of end-user computing platforms
• Managed Operating Systems such as Linux, Ubuntu, CentOS, Red Hat, Fedora, Debian
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Ensured data integrity and availability through regular backups and disaster recovery planning.
• Reduced server downtime with proactive monitoring, timely updates, and efficient troubleshooting of Linux systems.
• Managed various control panel such as cPanel, Plesk