Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Hi, I’m
Siwam Naidu
Surrey,BC
Summary
Overview
24
years of professional experience
3
Certification
Work History
Shivam’s Authentic Spice and Snacks Ltd
Owner/CEO
01.2017 - 01.2023
Job overview
- Solely responsible for the day-to-day restaurant operation
- Management and supervision of staff and kitchen
- Handling of employee payroll and restaurant accounts
- Problem-solving with customers.
Swissport Canada Handling Ltd
Ramp Lead Hand
01.2013 - 08.2016
Job overview
- Bring Aircraft inside the gate
- Make sure all wedges, safety pins and power are plugged
- Deliver passenger luggage and air cargo to appropriate recipients
- Collect and load mail, live animals, wheelchairs, and child strollers onto aircraft
- Inspect ramp areas for debris and ensure compliance with security requirements
- Make sure all aircraft doors are safe and secure
- Push aircraft back to the taxi way
- Make sure all baggage has been loaded/offload correctly.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Taste of Fiji Cuisine Ltd {250 Seater}
Owner/CEO
01.2004 - 01.2012
Job overview
- Solely responsible for the day-to-day restaurant operation
- Management and supervision of staff and kitchen
- Handling of employee payroll and restaurant accounts
- Problem-solving with customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Kidd Bros. Produce LTD.
Accounts/Administration
01.1999 - 01.2002
Job overview
- Management and supervision of all employees
- Liaison with company owners and General Managers
- Internal Bookkeeping, maintaining accounts receivable/payable
- Hiring, training, and supervising accounting staff
- Monthly P&L statement preparation.
- Managed a diverse portfolio of accounts, ensuring consistent revenue growth through upselling and account expansion efforts.
- Supported office administration with various tasks including supply inventory management and document processing.
- Managed medications for clients, ensuring timely administration and adherence to prescribed schedules.
- Managed accounts payable and receivable functions, maintaining strong vendor relationships while minimizing outstanding debts owed to the company.
- Increased sales revenue by building and maintaining strong relationships with key accounts.
- Built strong relationships with C-level executives at target accounts, positioning the company as a trusted partner for future business opportunities.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and consistent communication for sustained growth and profitability.
- Coordinated closely with benefits administration teams to ensure accurate deductions for employee retirement accounts, health insurance premiums, and other benefit-related costs.
- Managed a diverse portfolio of accounts, ensuring timely follow-up and personalized attention for each client.
- Planned, organized and directed Fire Service Administration.
Education
Mosaic Institute (Government of Canada)Vancouver, BC
Certificate, Computerized Accounting
12.2002
University Overview
Certificate: Bookkeeping Level 1
- Elected Captain of [Team]
- Member of [Student Organization or Club Name]
- Completed professional development in [Subject]
Tavua CollegeFiji Islands
Accounting Diploma
12.1988
University Overview
Eton CollegeVancouver, BC
Diploma, Flight Attendant Diploma Program from Flight Attendant
07.2024
University Overview
- Completed First Aid Safety Certificate
- Food Safe Certificate
- Completed professional development in [Subject]
Skills
- Professional Appearance
- Beverage Preparation
- Safe Food Handling/Cleanliness standards
- Customer Service/Hospitality service expertise
- Resource Management/Inventory Control
- Active Listening
- Skilled in troubleshooting
- Excellent organizational, communication and people skills
- Safety Protocols in Aviation
- Computer skills/Accounting skills
- Fluent Bilingualism
- Emergency First Aid CPR/AED Certificate
- Serving It Right ( Serving Alcohol )
- Food Safe Certificate
- Customer Relations
- Customer Safety
- Excellent Leadership
- Communication Skills
- Teamwork
- Physically Fit
- Decision Making
Accomplishments
Accomplishments
- Supervised a team of 14 staff members.
- Achieved Results by completing tasks with accuracy and efficiency.
- Collaborated with a team of 14 in the development of Functions and Parties
- Achieved Results through effectively helping with Duties with employees.
- Documented and resolved Issues which led to good results and customer certification.
Referencesavailable
Referencesavailable
TrueLanguages
English
Native or Bilingual
Fiji
Native or Bilingual
Gujarati
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Tamil
Professional Working
Affiliations
Affiliations
- Surrey Food Bank, BC Children Hospital and Community Work
Certification
- Licensed Restaurant - 10 years
- Food handling, Fraser Health Food Handling - 10 years
- First Aid Certificate Training - 1 year
- Certified Ramp Lead, Swissport - 3 years
- Certificate In Flight Attendant Diploma
Playing Soccer, Cricket, Swimming, Exercise and Meeting New People
Playing Soccer, Cricket, Swimming, Exercise and Meeting New People
Represented By College, District, and My Country in Soccer. In Cricket played for my College and District. Swimming is my regular hobby just to keep me fit and I love meeting people or serving customers through my jobs.
Additional Information
Additional Information
Very Hardworking, good with communication with staff, good leader, problem-solving, Drug-free, and Height reach is 225 cm. Just Finished my Flight Attendant Diploma at Eton College. Being a Grade A student. Punctual with time.
Timeline
Owner/CEO
Shivam’s Authentic Spice and Snacks Ltd
01.2017 - 01.2023
Ramp Lead Hand
Swissport Canada Handling Ltd
01.2013 - 08.2016
Owner/CEO
Taste of Fiji Cuisine Ltd {250 Seater}
01.2004 - 01.2012
Accounts/Administration
Kidd Bros. Produce LTD.
01.1999 - 01.2002
Mosaic Institute (Government of Canada)
Certificate, Computerized Accounting
Tavua College
Accounting Diploma
Eton College
Diploma, Flight Attendant Diploma Program from Flight Attendant
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