Sam Mathew
Brampton,ON
Summary
Detail-oriented professional with over several years of experience in security operations, customer service, and claims adjusting within fast-paced environments. Skilled in emergency call handling, decision-making, and ensuring regulatory compliance. Proven ability to deliver exceptional customer service while addressing community concerns and maintaining safety. Strong communication and interpersonal skills, with a commitment to collaboration and integrity. Eager to leverage my expertise to support the Ontario's Legislative Assembly .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Aviva Insurance
01.2024 - Current
- Acted as a reliable point of contact for insureds throughout the claims process, addressing concerns with empathy and professionalism while achieving a 95% customer satisfaction rate.
- Received emergency calls from the public and other agencies regarding claims and incidents, quickly analyzing the information to determine necessary actions and effectively prioritizing tasks.
- Efficiently dispatched required services, including tow and rental arrangements, while handling multiple calls and using computer-aided dispatch and radio communications systems to coordinate responses.
- Liaised with various stakeholders, including insurance agencies, law enforcement, and external organizations, to provide situation updates and facilitate a coordinated response to claims investigations.
- Maintained accurate records of activities, investigations, and evidence through daily logs and electronic case management files.
- Utilized strong problem-solving and decision-making abilities to navigate complex situations and resolve claims efficiently.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
Security Officer
Trillium Health Partners
10.2022 - 06.2024
- Received emergency calls from hospital staff and visitors regarding security incidents, responding promptly to ensure safety and compliance throughout the facility.
- Quickly analyzed information during critical situations to determine the appropriate security response.
- Operated communication equipment, including telephones and radios.
- Conducted regular foot patrols to monitor the facility, ensuring a visible security presence and identifying potential safety hazards.
- Maintained daily logs and prepared incident reports to accurately document security activities and incidents.
- Acquired a solid working knowledge of available resources to support emergency operations within the hospital, enhancing overall response effectiveness.
- Liaised with senior staff to provide situation updates, ensuring clear communication regarding security incidents and ongoing developments in the hospital environment.
- Collaborated with Toronto Fire Services, Police, Paramedic Services, and other authorities, providing fluent updates during emergencies.
Customer Service Representative
Leon's Furniture
03.2019 - 10.2022
- Achieved a 95% customer issue resolution rate by utilizing excellent communication skills to handle interactions calmly and clearly, ensuring prompt understanding and resolution of issues.
- Delivered personalized solutions tailored to customer preferences, enhancing the quality of each interaction.
- Functioned effectively under pressure during busy periods, ensuring a smooth flow of service and operational efficiency.
- Took initiative to identify and resolve issues independently, demonstrating the ability to analyze information and make quick decisions to enhance customer satisfaction.
- Collaborated with team members and management to provide timely updates on escalated concerns, facilitating smooth communication and coordinated resolution.
Education
Bachelor of Commerce - Management & Human Resource
York University
Toronto, ONSkills
- Emergency Call Handling
- Decision-Making
- Communication Equipment Operation
- Conflict Resolution
- Integrity and Confidentiality
- Team Collaboration
- Attention to Detail
- MS Office Suite Proficiency
- Stress Management
- Commitment to Professional Development
Certification
- Security License
- G/M2 Drivers License
- Emergency First Aid & CPR/AED Level C
Timeline
Auto Claims Adjuster
Aviva Insurance
01.2024 - Current
Security Officer
Trillium Health Partners
10.2022 - 06.2024
Customer Service Representative
Leon's Furniture
03.2019 - 10.2022
Bachelor of Commerce - Management & Human Resource
York University
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