Sivaranjani U Shyam Sundar

Dedicated Pursuit of Advanced Education:

• Opted for a planned career break to dedicate time to advanced education, pursuing a globally renowned MBA program .
• Demonstrating a commitment to continuous learning and the acquisition of advanced skills, this intentional break has allowed for focused personal and professional development.

Requirements Gathering and Documentation:

• Articulated Epics, User Stories, and acceptance criteria with Definition of Done and Definition of Ready in JIRA led to efficient sprints and a 35% bug reduction , driven by strong analytical skills and effective written communication.
• Prepared Functional Specification Documents, Business Requirement Documents, Release Notes, and Use Cases and User Guides , achieving a 15% increase in client satisfaction , measured through post-implementation feedback and reduced support ticket resolution time.
• Orchestrated and led Agile ceremonies , including Sprint Planning, Backlog Refinement, and Sprint Retrospectives , ensuring efficient communication, collaboration, and continuous improvement.

ServiceNow Expertise : Configured Change, Incident, and Asset Management requests in ServiceNow to facilitate seamless system updates and change implementation with thorough knowledge of ITSM processes.

Data Modelling : Applied data modeling techniques, including Entity Relationship Diagram , and Dimensional Modeling , to optimize data structures, resulting in 15% boost in reporting accuracy , facilitating more informed decision-making.

Performance Metrics: Designed and implemented customer-centric metrics, including Turnaround Time and Application Completion Rate , resulting in a 20% increase in customer satisfaction, emphasizing user-friendliness.

Continuous Deployment (CD) and DevOps : Implemented CI/CD pipelines using Azure DevOps to enable frequent releases and efficient testing, reducing deployment time by 40% and ensuring product stability.

Issue Resolution:

Proactively addressed impediments , leading to a 25% reduction in project roadblocks and a 10% improvement in overall issue resolution time.

Agile Project Management:

• Conducted Product Backlog Grooming and Refinement, Sprint Planning sessions for a Seven-member team, and Sprint Review for all members in the chapter, aligning priorities with client requirements and sprint scope.
• Mentored team members towards Agile by detailing Agile metrics, artifacts, and events ( Sprint Planning, Refinement, Demo, burndown charts , etc.), resulting in a smooth transition and maximizing value.
• Applied agile methodologies to rapidly prototype and iterate on MVP, allowing for quick adaptation to changing requirements and user feedback.

Cross-Functional Collaboration: Successfully delivered One Claims application, achieving a remarkable 20% enhancement in operational efficiency , collaborating with a Seven-member team.

Data Analysis and Visualization: Produced impactful visualizations, dashboards , and reports , effectively conveying critical insights and complex data trends using Power BI and Tableau.

Testing : Provided extensive support for QA and UAT , resulting in a notable 25% reduction in application defects and ensuring a high-quality product.

Continuous Deployment (CD) and DevOps : Implemented CI/CD pipelines using Azure DevOps to enable frequent releases and efficient testing, reducing deployment time by 40% and ensuring product stability.

Leadership :

• Mentored a 6-member team on the complete business process of the PEO application, resulting in a reduction in production issues.
• Successfully led training sessions for 2 trainees on PEO business processes and PEGA technology, resulting in an 80% improvement in their performance.
• Conducted webinars for the entire underwriting team, providing insights into both front-end and back-end aspects of the PEO application.

Process Improvement:

• Collaborated with business users and support teams during renewals, achieving a 30% reduction in processing time and prompt bug fixes.
• Proposed and implemented business innovation for application enhancement, resulting in a 25% increase in overall application efficiency.

SQL : Developed complex SQL queries including Joins, Rank, Aggregate and summary functions, nested queries, data filtering functions, and SQL Server stored procedures to enhance data processing.

Analysis :

• Analyzed issues and created Root Cause Analysis ( RCA ) reports as a part of retrospect, thus reducing production downtime by 15%.
• Conducted a detailed analysis of the interests, expectations, and potential influence of each stakeholder , achieving a 95% accuracy rate in understanding their needs and concerns.

ETL Proficiency: Hands-on experience creating complex mappings, lookups, and transformations using Informatica Power Center.

Stakeholder Engagement:

• Prioritized stakeholders based on a quantifiable Impact-Influence Matrix , resulting in a 20% improvement in focusing project efforts on those with the greatest impact.
• Created and executed communication plan , leading to a 30% improvement in information sharing efficiency and ensuring transparency, thereby managing stakeholder expectations effectively.