SIVARAMAN GANAPATHI
Scarborough,Canada
Summary
Highly efficient cashier with a proven track record of productivity and swift task completion. Specialized in accurate cash handling, strong customer service, and effective problem-solving. Exceptional communication, teamwork, and adaptability skills ensure smooth transactions and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Relationship Manager
Equitas Small Finance Bank
09.2021 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored cash drawer balances at shift start and end.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
Customer Service Officer
Unimoni Financial Services Ltd
06.2017 - 04.2021
- Developed customer service policies and procedures to ensure consistent and professional customer interactions
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly
- Provided customer service in a courteous and professional manner
- Answered customer inquiries via telephone, email and face-to-face contact
- Resolved customer issues in an efficient and timely manner
Assistant Manager
Western Unimoni
04.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
MBA - Master of Business Administration
SCSVMV UNIVERSITY
08.2015
BBA - Business Administration
Bharathidasan University
06.2013
Skills
- Bank Teller
- Sales & Operation
- Cash Handling
- Cash Register Operation
- Records Maintenance
- Customer service
- Team Handling
- Collection
Languages
English
Professional Working
Timeline
Customer Relationship Manager
Equitas Small Finance Bank
09.2021 - 07.2024
Customer Service Officer
Unimoni Financial Services Ltd
06.2017 - 04.2021
Assistant Manager
Western Unimoni
04.2015 - 01.2017
MBA - Master of Business Administration
SCSVMV UNIVERSITY
BBA - Business Administration
Bharathidasan University
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