SIVA PRASANNA RAVI
supervisor
Thunder Bay,ON
Summary
Dedicated professional with proven performance in management, and leadership. Detail-oriented in problem-solving and planning. Ready to make a contribution to the company and help to achieve its goals.
Overview
12
12
years of professional experience
Work History
ASSISTANT TEAM LEADER
Dollarama
10.2022 - Current
- Coordinated employee schedules according to availability and approved shift changes
- Collaborated regularly with management team to address ongoing strategies and concerns
- Inspected work environment for health and safety hazards and reported findings to manager
- Designed and arranged window and store displays in visually appealing manner to attract customers and boost sales
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Processed discounts, returns and refunds according to store policies
- Recommended changes in working conditions to increase business unit and team efficiency
- Received and counted stock items and record data manually and on computer
- Created weekly schedules based on predicted staffing needs
- Stocked shelves, racks and cases with new or transferred merchandise
- Kept records on use and damage of stock and stock-handling equipment.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Supervised 8-10 co-workers.
PRODUCTION ASSOCIATE
HONDA of Canada Mfg
05.2022 - 08.2022
- Operated machines safely by following OSHA standards
- Conducted quality checks and recorded observations
- Trained new employees regarding machinery operation and safety guidelines
- Conduct final inspection on front and rear bumpers of Civic and CRV
- Loading and unloading of bumpers in conveyors for pre treat painting process and inspect for paint defects.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
HCL technologies
01.2020 - 12.2020
- Collect information Regarding medical insurance and durable medical equipment from patient and physician from US and process for payment with payors (insurance provider)
- Facilitates interdepartmental communication to effectively provide customer support
- Collect Medical claims from insurance provider Find correct payor and process claims for medical equipment supplied.
- Managed approximately 30 incoming calls from patients and contact insurance provided to collect information regarding patient information and payments
JUNIOR ENGINEER QUALITY CONTROL
Nalanda Industrial corporation
10.2017 - 12.2019
- Handling Supplier and Customer product Quality Managing Quality issues in-house and create awareness to quality inspectors by providing OPL in designated inspections stations
- Lead Complaint investigations, Failure analysis of products and determine standards
- Resolves Quality issues by identifying problems, examining Solution options, implementing action plans using 8D problem solving, 5 WHY's etc.
- Supporting NPD department, Sample submission, layout inspections, PPAP and guiding them for best outcome as per customer expectations
- Handling All Quality Control Documents for internal and external QMS Audit
- Providing Guidelines to productions departments on implementations of Quality Assurance, Process control and CAPA systems to ensure that internal and external requirements are met.
- Inspect components and give FOA to start production.
- Conducted comprehensive audits of suppliers'' facilities to ensure compliance with industry standards and regulations.
- Resolved supplier quality control issues.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
- Improved customer satisfaction by addressing and resolving quality issues in timely manner.
- Streamlined communication with cross-functional teams to ensure consistent product quality standards.
- Developed comprehensive documentation for standardized procedures, ensuring consistent adherence to quality protocols within department
- Utilized MS Excel to prepare quality documentation and generated reports for large data sets.
QUALITY CONTROL INSPECTOR
Fine Components &Tools Pvt Ltd
05.2016 - 08.2017
- Handling internal Quality control responsibilities, preparing and revising of SOP, process Flow chart, and checklist
- Responsible for hourly production quality control records
- Creating system awareness to shop floor supervisors
- Managing Calibration and resolves customer complaints, conducting destructive test for welded components and maintain test records
- Identifying and implementing strategies for building team effectiveness by promoting spirit of cooperation between team members
- Responsible for process improvement, process cost reduction and verifying process with process control chart.
SUPERVISOR
Sundeep Mineral Corporation
08.2012 - 06.2013
- Monitoring Workmanship Overseeing maintenance of machines
- Inspecting performance of machines and recording outcomes of product
- Received product deliveries and moved materials to designated workplace locations
- Organized workflow tasks to prevent downtime and production gaps.
Education
PG DIP IN ENGINEERING BUSINESS & SAFETY MANAGEMENT -
Confederation College
Thunder Bay, ON08.2022
Bachelor of Science -
Kalasalingam University
Krishnankovil , India05.2016
DIPLOMA IN MECHANICAL ENGINEERING -
New Cape Polytechnic College
Aralvoimozhi, India05.2012
Skills
Process improvement
- Customer relations
- Problem-solving
- Staff management
- Onboarding and Orientation
- Coaching and Mentoring
- Business Administration
- Performance monitoring
- Cash Management
- Staff Scheduling
- Work Planning and Organization
- Documentation And Reporting
Languages
English
Tamil
Timeline
ASSISTANT TEAM LEADER
Dollarama
10.2022 - Current
PRODUCTION ASSOCIATE
HONDA of Canada Mfg
05.2022 - 08.2022
SENIOR CUSTOMER SERVICE REPRESENTATIVE
HCL technologies
01.2020 - 12.2020
JUNIOR ENGINEER QUALITY CONTROL
Nalanda Industrial corporation
10.2017 - 12.2019
QUALITY CONTROL INSPECTOR
Fine Components &Tools Pvt Ltd
05.2016 - 08.2017
SUPERVISOR
Sundeep Mineral Corporation
08.2012 - 06.2013
PG DIP IN ENGINEERING BUSINESS & SAFETY MANAGEMENT -
Confederation College
Bachelor of Science -
Kalasalingam University
DIPLOMA IN MECHANICAL ENGINEERING -
New Cape Polytechnic College
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