Sivani Thakkellapati

Highly organized and detail-oriented healthcare professional with a master’s in healthcare administration and experience in clinical and administrative roles. Adapt at coordinating the flow of information, scheduling appointments, managing medical records, and ensuring compliance with office procedures. Proficient in Microsoft Office Suite. Strong communication, multitasking, and data entry skills with a focus on confidentiality and accuracy.

• First Aid & CPR (level - C), Canadian Red Cross, Kingston, ON, 2024
• Medical Terminology, St. John Ambulance, Kingston, ON, 2024
• Lean Six Sigma White Belt, Council for Six Sigma Certifications, 2024

Information desk Ambassador | Hotel Dieu Hospital | Kingston, ON   Aug 2024- Present.

• Warmly greet patients upon arrival and provide initial guidance regarding their appointments, directions within the facility, and any necessary forms or documents.
• Respond to patient inquiries in person and over the phone, providing information regarding services, billing, insurance, and appointment details.
• Assist patients with navigating any administrative processes such as insurance claims, patient portal access, or general inquiries.
• Direct patients to the appropriate medical office or department, ensuring a smooth flow of patients within the facility.
• Keep the reception and waiting area clean and orderly, ensuring a welcoming and professional environment.