Summary
Overview
Work History
Education
Skills
Websites
ADDITIONAL QUALIFICATIONS
Projects
Languages
HOW I CAN CONTRIBUTE
Timeline
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Sivanandana Ajith

Toronto,ON

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Customer Relationship Executive

Embassy restaurent
Toronto
05.2023 - Current
  • supervised the day-to-day activities of about 100 clients.
  • Ensured excellent customer satisfaction through efficient service and communication.

customer relationship executive

Tim Hortons
Donmills,Toronto
10.2022 - 12.2022
  • Processed about 100 transaction per shift
  • Archived higher customer satisfaction level
  • Reduced the verge customer waiting time.

Education

PG Diploma in Financial Planning And Wealth Management -

Lambton College in Toronto
Toronto, ON
04.2024

Bachelers in Economics -

Mahatma Gandhi University,India
Kerala, India
07.2021

Skills

  • CRM Software
  • Customer Service
  • Direct Sales
  • Call Documentation
  • Needs Assessment
  • Order Processing
  • Goal-Oriented
  • Financial Planning
  • Communication Skills
  • Wealth Management

ADDITIONAL QUALIFICATIONS

  • Completed undergraduate degree with a focus on Economics.
  • Demonstrated leadership and initiative in managing client relationships and project responsibilities.
  • Strong problem-solving, analytical, and communication skills.

Projects

Work integrated Learning Project, 01/2024, 04/2024, Lambton College

  • Created and managed more than fifty customized retirement investment plans, optimizing each for diverse client needs.
  • Implemented risk-mitigation strategies resulting in a 20% reduction in portfolio risk.
  • Achieved 15% increase in portfolio stability during market fluctuations through continuous monitoring and adjustments.
  • Facilitated an average annual growth rate of 8% for client portfolios.
  • Utilized financial instruments and analytical tools to align portfolios with evolving client objectives.
  • Enhanced customer satisfaction by 25% by ensuring optimal growth and protection against market volatility.

Languages

English
Full Professional

HOW I CAN CONTRIBUTE

  • Utilize technical knowledge and skills acquired during studies to effectively carry out assignments and projects.
  • Prepare accurate working papers, financial statements, and engagement documentation in compliance with regulatory standards.
  • Build positive relationships with clients and respond promptly to their needs and suggestions.
  • Actively contribute to business development initiatives and identify opportunities for growth with existing clients.
  • Embrace and promote a collaborative and inclusive work environment, contributing to the development and retention of talent.

Timeline

Customer Relationship Executive

Embassy restaurent
05.2023 - Current

customer relationship executive

Tim Hortons
10.2022 - 12.2022

PG Diploma in Financial Planning And Wealth Management -

Lambton College in Toronto

Bachelers in Economics -

Mahatma Gandhi University,India
Sivanandana Ajith