Siva Kalaiselvam

Client:

TJX Group of Companies, Includes TJX, TJXCanada, TKMaxx, Winners, Marshalls, Homegoods, Homesense.

Client Summary:

TJX is an American global E-commerce off-price Department store corporation retailer of apparel and home fashions. I worked as an Enterprise Application Operational Analyst for TJX Group of Companies INC in the Corporate I.T sector of the Firm.

· Role: Enterprise Application Operational Analyst

· Domain: Retail and Consumer Goods

· Technology: Integration Process Management

· Tools: IIB WMB, DataPower, Autopilot, ITCAM, IBM MQ, SSH Tectia, Dell Boomi, Move It Automation, Splunk Automation, Oracle SQL Developer Database.

Project Experience Summary:

1. Experienced at EAS –IPM domain in IBM Webshpere Tools

2. Good knowledge in Troubleshooting Errors in Service Flows based on the logs and Tools in Middleware.

3. Trained in Java, SQL, IBM WebSphere Message Broker Tool in Cognizant Academy.

4. Experienced in Handling Batch Job Failures using MQAttach Tool.

5. Experienced in encountering and Troubleshooting the Missing Files through Datapower using Datapower Logs.

6. Experienced in SQL queries to fetch the information from Information Data Store, IIB DB, and CEFDB.

7. Experienced in Impact Analysis to hold Jobs without being unaffected by any Patching or Downtime.

8. Experienced in UNIX commands to fetch logs from the Servers

9. Knowledge Transition on applications categorized as Business Critical by the Clients.

10. Application support at L3 fixing technical issues by the Business users as well as IT operations.

11. Servicing applications related to a standard service request from Business users.

12. Ensuring 24*7 application availability through a structured monitoring framework.

13. Improving application stability through problem management.

14. Change management for Functional improvements.

15. Driving Client governance calls on operational performance, risk and challenges.

16. Crisis management to minimize the adverse impact of service interruptions and other incidents on Client Business operations.

17. End to End responsible for the service and takes full operational responsibility for the applications on an outcome-based model.

18. Transition management from the delivery to support the organization during project rollouts.

19. Application rollouts activities such as preparation of User Training Manuals, Online help Documentation, etc., and conducting User Training.

20. Responsible for managing Information Security controls through consistent, reliable, and documented processes of data management.