Sivagobi Thangavel
Desktop/network Technician
King City,ON
Summary
Results-driven and technically skilled IT professional with experience in telecommunications, fiber optics, and technical support. Adept at troubleshooting, maintaining, and deploying IT infrastructure to improve system efficiency and ensure reliable network performance. Seeking to leverage my expertise in IT support and customer service in a dynamic organization, contributing to operational success and continued innovation.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Field Technician Fiber Network
Bell
1 2020 - Current
- Installed and maintained over 100 km of fiber optic cables, performing splicing, testing, and troubleshooting to ensure optimal network performance
- Coordinated with 50+ clients and technicians to schedule and complete over 200 installations, upgrades, and repairs
- Conducted regular inspections and maintenance on equipment, reducing network downtime by 15%
- Maintained detailed records of all work performed, including documentation of issues and repairs, resulting in improved network reliability
Owner
Custom Build & Tech Support
01.2020 - 01.2022
- Built and maintained a profitable business during the COVID-19 pandemic, selling over 240 custom gaming computers, desktop computers, and crypto miners
- Developed effective sales strategies to consistently sell 2 systems per month, maintaining steady revenue streams despite COVID-19 challenges
- Spearheaded targeted marketing campaigns through social media and email, resulting in a 30% increase in customer inquiries and sales conversions
- Managed daily revenue and sales transactions, maintaining accurate financial records and ensuring high customer satisfaction with professional service
IT Tech Support Representative
Tech Support/Netplus
01.2014 - 01.2020
- Diagnosed and resolved complex technical issues for 30-40 clients daily, installing and configuring software to meet their specific needs, resulting in a 90% customer satisfaction rate
- Delivered exceptional customer support over the phone, ensuring a positive experience for clients, which led to a 15% increase in repeat customers
- Supported 30-40 external customers daily, successfully troubleshooting and resolving network and server issues, reducing downtime by 20%
- Led the installation of network cabling, hardware, and software for 50+ projects, and managed backup and restore operations, ensuring data integrity and system reliability
- Maintained up-to-date desk software and accurate work time/material records, improving efficiency and adherence to preventive maintenance schedules by 25%
Education
Computer Network Technician
NetPlus
Toronto, ON03-2021
Skills
Fiber Optic Networks
Network Troubleshooting
Networking Protocols
Technical Support & Troubleshooting
IT Service Desk Management
MSI Application Packaging & Software Deployment
Windows OS & Microsoft Office
Network Device Installation & Maintenance
Active Directory & System Administration
Customer Service Excellence
Mobile Device & Hardware Deployment
Software & Hardware Inventory Management
Valid Class "G" Driver's License
Certification
CompTIA A+
Languages
English
Full Professional
Timeline
Owner
Custom Build & Tech Support
01.2020 - 01.2022
IT Tech Support Representative
Tech Support/Netplus
01.2014 - 01.2020
Field Technician Fiber Network
Bell
1 2020 - Current
Computer Network Technician
NetPlus
Similar Profiles
Raj ZalavadiyaRaj Zalavadiya
Field Service Technician at BellField Service Technician at Bell
Ray ShafieiRay Shafiei
Window and Air LeakageTest Technician at BELLWindow and Air LeakageTest Technician at BELL
Mandeep KaurMandeep Kaur
QA Engineer – Test Automation at BellQA Engineer – Test Automation at Bell
Bhuvaneshwari SivasangaranBhuvaneshwari Sivasangaran
Software Developer at BellSoftware Developer at Bell
George DeMeloGeorge DeMelo
Owner Operator Straight Truck at DelMelo Foods Inc.Owner Operator Straight Truck at DelMelo Foods Inc.